Community Manager

1 week ago


Kuala Lumpur, Kuala Lumpur, Malaysia the Hive Full time

Common Ground is the home of Malaysia's largest Coworking community and leading Coworking space, with over 20 locations in 3 countries.

Our mission is to transform work cultures through beautifully designed spaces, meaningful people engagement and the adoption of digital technology.


We are looking for a talented and passionate Community Manager to illustrate Common Ground's core values and strive to achieve our mission and create a welcoming and collaborative community environment amongst our members through events and building relationships between them.


Responsibilities:

  • Create a collaborative environment amongst our members through events and personal introductions
  • Ensure that building is fully operational and processes are running smoothly
  • Drive growth and promotion of Common Groundprovided service offerings
  • Effectively manage a team to ensure a healthy and growing community
  • Maintaining company standards and expectation
  • Manage outlet's P&L
  • Manage all building operations and communicate with market support to ensure highest level of member satisfaction
  • Develop community initiatives designed to create connections between members, including member introductions, overseeing events, electronic and print communications, and building walkthroughs
  • Maintain all base building documents to ensure the data is updated
  • Solve member related issues to ensure a cohesive community and manage member expectations
  • Oversee events to ensure there is a good balance of educational, member appreciation, and lead generating/sales related events
  • Work with the team to prepare daily, weekly and monthly reports
  • Engage in the larger city community by attending events and networking with local startups and organizations
  • Oversee building team including performance management reviews

Requirements:

  • Bachelor's Degree in Hospitality or any related field
  • Minimum of 3 years of experience in related field such hospitality and retail
  • Must have strong verbal and written communication skills and customer service
  • Business operations, sales experience and/or project management required
  • Cold outreach experience a plus
  • Understanding and experience managing a team of people
  • Exceptional organizational and multitasking skills
  • Demonstrate integrity, dependability, responsibility, accountability, selfawareness, work ethic, and empathy
  • Passion and understanding for entrepreneurial communities
  • Passion and understanding for Common Ground mission and values
  • Willing to travel from different locations

Benefits

  • Health care
  • Training and development opportunities for "hard skills" and functional competencies as well as "soft skills" leadership competencies
  • Personalised development plans and growth opportunities within the organisation
  • Team activities and annual companywide events
  • Exclusive discounts at partnered restaurants, bars and gyms

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