Remote Trilingual Travel Reservationist

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia Talent 24 Full time

Do you deliver exceptional customer service?

Do you have an eye for detail?

Are you passionate about travel?

Are you motivated by a challenging and fast paced environment?

Yes? Read on


Working on the front line as a Travel Reservations Specialist, your ultimate goal is to deliver consistent and exceptional customer service to ensure our members have the best experience each time.


Requirements:

  • Excellent language skills in professional English and Mandarin, and/or Cantonese, in written and spoken
  • Exceptional communication and interpersonal skills, maintaining a calm and professional manner at all times
  • Dedication to customer satisfaction, show a willingness to do what it takes to get the job done, acting with tact and diplomacy and demonstrating excellent problem solving skills
  • Initiative and creativity to best meet the needs of our members
  • Ability to work independently, in a team and perform well with little supervision
  • High adaptability to a dynamic changing environment
  • Previous experience working in the travel industry as well as customer service, handling a high volume of calls would be an added advantage

Guidelines for Home Office:

  • Located anywhere in Malaysia
  • A secure home office at your confirmed address, free from background noise or other distractions
  • Internet service must meet minimum requirements and minimum speed check must be completed

Benefits
Our clients people are at the heart of the business and we have a culture of recognition and reward.

We also encourage all our staff to incorporate their aspirations and interests into their career and we are there every step of the way in supporting development.

All our employees also enjoy a range of benefits regardless of where they are based.

Not only do we enjoy monthly Treats on Ten (on the tenth of each month) but employees also get 3 extra days of annual leave in their third year and an extra month of every 5 years.

In line with these milestone lengths of service, we also operate a Loyalty Reward program - this is a bonus (although we prefer to refer to this as 'extra spending money') that is awarded once these milestones are reached.

The thinking behind the program is that not only does it recognise and reward commitment and loyalty to the business, but it can also be used to fund the adventures to be had during sabbaticals - this is the main intention and driving force behind the program.

We want to give our people extra spending money so that they can truly enjoy their sabbaticals.

Salary:
Up to RM3,500.00 per month

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