Customer Success Manager/service Delivery Manager

About the opportunity Maintaining positive relationships with teams by establishing a good line of communication between the team Leads and the company Leading the assigned BPOs in managing conflict, and ensuring the team's processes and tasks are carried out efficiently Develops strategies to promote team member adherence to company regulations and...

Join an innovative, fun and Energetic Company with a great culture:- Flexible Working Conditions:- Development OpportunitiesDo you love working in a diverse, fast paced, and energetic environment? A rare opportunity exists at Ezypay for a Service Delivery Manager.Ezypay is a multi-award-winning FinTech company established in 1996, specializing in the...

Principal Customer Success Manager (IC QApplicants are required to read, write, and speak the following languages: EnglishPreferred QualificationsJOB DESCRIPTIONPosition:Principal Customer Success Manager (IC3)Location:Kuala LumpurAbout Customer Success Services:The SaaS Customer Success Services organization aims to maximize SaaS revenue to Oracle and...

Responsibilities:Purpose of Role: The Customer Success Manager (CSM) uses industry & product knowledge, business strategy expertise, and account management skills to drive value realization for our customers from Finastra's solutions and services. Customer Success Managers partner with Account Executives throughout the customer journey to deliver value, with...

Ignite Customer Success in FintechDo you thrive on building meaningful customer relationships and driving results? Are you passionate about the FinTech industry and eager to contribute to a local-based diversified conglomerate?In this pivotal role, you'll play a key role in shaping our customer success strategy and fostering long-lasting relationships.You'll...

About Avaya:Avaya is a global leader in digital communications products, solutions, and services for businesses of all sizes delivering most of its technology through software and services. We enable organizations around the globe to succeed by creating intelligent communications experiences for our clients, their employees, and their customers. Every minute...

Responsibilities: Client Relationship Management: Serve as the primary point of contact for clients, building and maintaining strong relationships, understanding their business needs, and ensuring alignment between services delivered and client expectations. 2. Stakeholder Communication: Facilitate communication and collaboration among project stakeholders,...

About the opportunityWe are looking for an O2C Associate to join our growing team in Finance based in our shared service centre in our KL office, located in Southgate Commercial CentreResponsibilities: Issue the invoice to the customer/vendor timely. Report and Resolve Payment Issues This is a task that can require conflict resolution skills, as it can...

At CCM, we won't forget what makes customers happy, simply because we are customers too. We are obsessively passionate about being a happy customer ourselves to remind us how to treat others the same way. We come to work every day with one simple belief - we too can make a difference for your customers. This is our lifelong goal simply because we love what...

As a Customer Success Manager (CSM) for our enterprise accounts, you will play a pivotal role in driving the strategic success of our customers and ensuring they realize the full value of their Dynatrace investment.At Dynatrace, we recognized the flaws in traditional post-sales customer journeys and embarked on a mission to fix them. This is why we created...

Digital Hub Kuala Lumpur attracts, grows, and develops passionate people who will meaningfully impact the digital future of BASF. Come join us and be a part of our digitalization journey. In our Product Family Cloud-Native Computing you will take over the role as Regional Service Delivery Manager for the region APAC and will be part of the Cloud-Native...

Eastspring is a global asset manager with Asia at its core. We create a culture in which diversity is celebrated and inclusion assured, for our colleagues, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and in exchange, we support our people's career ambitions. We pledge to make...

In this role you will be responsible for:Maintaining positive relationships with customers. Leading the service delivery team, managing conflict, and ensuring the team's processes and tasks are carried out efficiently. Managing finances and budgets. Identifying customer needs and overseeing service delivery within the business context. Determining ways to...

About Us:About Ascentis**Unlock Your Potential with a Growing and Dynamic Company.At Ascentis, we are proud to be a leading CRM, digital, and social company with a track record of excellence. With over 50 prestigious awards under our belt, we have established ourselves as a trusted partner in servicing regional accounts across 13 countries in Southeast...

Job OverviewWe seek a creative and detail-oriented service delivery manager to join our business operations department at MSAR. As a service delivery manager, you will be responsible for the smooth delivery to meet project delivery timeline agreed during kick off. The roles starts upon service order sign off until work completion acceptance form signed by...

Key accountabilities: Manages the service delivery within small to medium sized accounts, or elements of service delivery within a large account, in order to deliver contracted service commitments & continual service improvements. Contributes to forecasting and management of the account P&L (orders, revenue & margin), balance sheet, and cash. Controls...

Job Title: Customer Service Manager - Automotive IndustryLocation: MalaysiaKey Responsibilities: Develop and implement customer service strategies, policies, and procedures to enhance overall customer satisfaction and loyalty. Lead and motivate the customer service team to deliver exceptional service levels, meeting or exceeding key performance indicators...

Our global teams took on the challenge to make a difference in the way the global financial markets operate. Would you seek the same challenge?At LSEG, we help our customers achieve success by providing access to an open platform that uncovers opportunity and catalyzes change.As a Customer Success Manager, you play a key role in handling post-sales...

Role and Responsibilities Customer Relationship andStakeholder Management: Maintaining positive relationships with business by Initiating important partnerships with internal and external stakeholders. Service Management: Monitoring and managing IT Operations functions to ensure optimal service. They are also responsible for maintaining high performance...

about the companyRandstad has recently partnered with a global business software company. They are looking to hire a Customer Success Manager to be based in Kuala Lumpur.about the jobManaging churn and increasing customer retentionEducating customers with in-app help and improving customer experienceDriving account expansion with contextual offers and...