Admin, Agency Department

2 weeks ago


Ampang, Selangor, Malaysia CXL Executive Sdn Bhd Full time

ADMIN (AGENCY DEPARTMENT) - OFFICE HOUR/IMMEDIATE HIRING

  • Location: Jalan Ampang (nearby LRT Jelatek)
  • Basic Salary: RM 2,300 + OT (if needed)
  • Can start immediately: Immediately (November 2023)
Working Hour: 8.30 am pm

  • Working Days: Monday
  • Friday

REQUIREMENTS
-
Minimun Bachelor degree above in Human Resource/ Information Technology or equivalent:

  • Good communication skills with the ability to interact with individuals at all levels.
  • Training will be provided; fast learner
  • Malaysian only with Age limit : official years old
  • Able to start work immediately
  • November 2023

JOB DESCRIPTIONS

1) MPOS System

  • Liaise with the IT department and follow up with agents regarding MPOS app problems or bugs.
  • Update MPOS EPAY Payment Pending Cases and request refunds/transfers from agents regarding ePayments.
  • Update event notifications for version updates, downtime of MPOS, Epay, etc.
  • Provide technical and functional support.
  • Monitor and respond promptly to requests received through the helpdesk.
  • Attend to users on issues encountered, escalate issues, when necessary, update users on status, and close tickets when issues are resolved.
  • Manage configurations, utilities, software default settings, etc., for new users.
  • Report issues to the MPOS app developer for escalation.

2)

Agent movement:
resignation, branch transfer, agent/ agency transfer, reinstatement and registration


  • Ensure all registrations, movements, terminations, and resignations are updated in the system.

3) Daily reports and letters

  • Ensure collection of batch letters for change of servicing and reinstatement.
  • Compile letters with the "Bulk Mailing Insertion Request Form" by batch.

4) Agency office maintenance (AOM)

  • Ensure compliance with AOM guidelines.
  • Process AOM payment monthly and submit to Agency Compensation before the deadline.

5) Persistency Ratio (PR) Manual Adjustments

  • Update the listing of received PR Manual Adjustment forms.
  • Assist inquiries from agents and other relevant parties regarding PR Manual Adjustment.

Job Type:
Contract

Salary:
RM2,300.00 per month

Benefits:

  • Health insurance
  • Parental leave
  • Vision insurance

Schedule:

  • Monday to Friday

Education:

  • Bachelor's (preferred)

Ability to Commute:

  • Jalan Ampang (required)


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