Service Management Analyst

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia GfK Full time
Country

Malaysia

Job Family

IT


For almost 90 years, GfK has been a reliable and trusted insight partner for the world's biggest companies and leading brands who make a difference in every consumer's life - and we will continue to build on this.

We connect data, science and innovative digital research solutions to provide answers for key business questions around consumers, markets, ROI, brands and media.

With our headquarters in Germany and a presence in around 60 countries worldwide, you benefit from our global company with a diverse community of 8,000+ employees.

Harnessing the power of our workforce, the greatest asset we have is our people. As part of GfK, you can take your future into your own hands. We value talent, skills and responsibility and will support your development within our international teams.

We are proud of our heritage and our future, as we continue our evolution from Market Research provider to SaaS data solutions and consulting partner.

We value extraordinary people and this is why we are looking for YOU to help create our future.

For our employees as well as for our clients we pursue one goal:
Growth from Knowledge

Job Description:

Job Description:


The Service Management Analyst will work closely with colleagues in GfK's IT Service Delivery teams to help maintain policy, process, and procedures, ensuring these are aligned with ITIL best practices.


They will also provide proactive governance and support to the Service Management team and help create management reporting tailored for a wide range of stakeholders.

You will...

  • Be supporting the governance for a number of IT Service Management practices, including Incident, Problem, Service Transition, Request, Asset and Inventory, Service Catalogue, and Change, ensuring that the policy, process, and procedures are followed to maintain the integrity and accuracy of the information being shared.
  • Be working closely with the IT Service Management team, Business Relationship Managers and Infrastructure managers to ensure process and governance is consistently applied.
  • Be tracking KPIs and measures to monitor and improve process efficiency related to the key Service Management practices.
  • Be supporting the Service Management team in initiatives and projects.
  • Be supporting the operation of various Service Management forums, including administering CAB, DSR, PRB and similar
  • Be maintaining IT service management documentation for procedures and preparing reports.
  • Be providing assistance in the management of major incidents.

Benefits:

  • Exciting work environment that brings people together
  • Initial and ongoing trainings to support your development
  • Opportunities for personal and professional growth
  • Annual wage supplement
  • Flexible working hours
  • Hybrid working model
  • Friendly, supportive, and inclusive working culture
  • Free flow of snacks and coffee
  • Have a break by playing Nintendo switch
  • Celebrate your birthday 1 day off in the birthday month
  • And many more...
We are an ethical and honest company that is wholly committed to its clients and employees.

We are proud to be an inclusive workplace for all and are committed to equal employment opportunity, focusing on all of our employees reaching their full potential.


We respect and value every employee regardless of race, ethnicity, gender, sex, sexual orientation, age, personality, experience, culture, faith, socio-economic status, or physical or mental disabilities.


We endorse the core principles and rights set forth in the United Nations Declaration of Human Rights and the Social Charter of Fundamental Rights of the European Union, promoting the universal values of human dignity, freedom, equality, and solidarity.

Learn more about how we are driving diversity and inclusion in everything we do on:

At GfK we work collaboratively with our colleagues but offer a flexible working approach, including dividing our time between office & remote working as well as the opportunity to flex our working hours around team core hours.

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