Mandarin Customer Service

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia Monroe Consulting Full time

Team Leadership and Management:
Lead, mentor, and motivate a team of customer service representatives.
Conduct regular performance evaluations and provide coaching and feedback to enhance team performance.

Customer Service Excellence:
Develop and implement strategies to enhance the overall customer service experience.
Ensure prompt and effective resolution of customer inquiries, complaints, and issues.
Maintain a deep understanding of company products and services to assist customers effectively.

Process Improvement:
Identify areas for improvement in customer service processes and implement solutions to optimize efficiency.
Collaborate with other departments to streamline processes and enhance the customer journey.

Policy Administration and Compliance:
Oversee policy administration processes and ensure compliance with industry regulations.
Monitor adherence to company policies and standards in customer interactions.

Reporting and Analysis:
Generate and analyze reports to assess customer service performance metrics.
Use data-driven insights to identify trends, areas for improvement, and opportunities for enhanced service delivery.

Salary:
RM5, RM9,000.00 per month

Benefits:

  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development
  • Vision insurance

Schedule:

  • Night shift
  • Rotational shift

Supplemental pay types:

  • Commission pay
  • Overtime pay
  • Performance bonus


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