![THE UPPER HOUSE](https://media.trabajo.org/img/noimg.jpg)
Guest Service Associate
2 weeks ago
Job description
- Perform all checkin and checkout tasks
- Manage online and phone reservations
- Ensure proper credit, checkin, checkout and cash handling
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients' complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fullyfurnished to accommodate guests' needs
- Assist in Front office operation
- Demonstrate a high level of customer service at all times
- To greet all guests in warm and friendly manner
- Response to any phone calls from guests in a polite manner
Job Requirement
- Applicants must be willing to work on shift (include perform night audit works), weekends and public holidays
- Positive attitude, initiative, multitasking, noncalculative and work with mínimal supervision
- Good command of spoken English is essential
- Ability to communicate in Mandarin will be an advantage
- Strong disciplines, commitments, and selfinitiative
- Able to work independently and as a team
- Good communication and interpersonal skill
- Hardworking, committed and responsible
- Pleasant personality with a friendly approach
- Required to have own transport
Benefits:
- EPF & SOCSO
- Medical benefits
- Training provided
Salary:
RM1, RM1,600.00 per month
Benefits:
- Meal allowance
Schedule:
- Rotational shift
Supplemental pay types:
- Overtime pay
- Yearly bonus
Education:
- STM/STPM (preferred)
Experience:
- Hotel: 1 year (preferred)
Language:
- Bahasa (preferred)
- English (preferred)
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