Customer Experience Manager

Responsibilities Responsible for conducting in-depth Customer Experience analysis and coming up with data driven strategies to propel foodpanda Malaysias growth. Understand NPS scoring structure and be able to improve overall Pandamart NPS scoring.Able to communicate the Customer insights to respective store managers and help the store managers to improve...

Requirements: - Malaysian, able to speak in English and Bahasa Melayu - Male/Female, minimum 21 years old and above - Fresh graduate/min 6 month - 1 years of work experience - Min SPM, Diploma or higher - Able to work in shift hours (office location Ampang Park - Eside LRT station) **Responsibilities**: - Listening to the customers' needs and to update...

Job Description - Customer Service We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience...

Job Description - Customer Service We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience...

DUTIES AND RESPONSIBILITY:To serve customers courteously and efficiently, ensuring that the highest standards of customer service are met all the time.Resolve customer issues quickly and efficiently through clear management of customer service calls and numerous administrative tasks.Processed large amounts of pending orders on specialized tools (SQL...

and dispatching of incoming and outgoing documents to the related departments/ parties.Job Requirements: - Minimum Degree in any discipline, preferably Business Administration, Management and Marketing.Proficient in Microsoft Office (Word and Excel)Minimum 2 years of working experience in customer servicing role, preferably from insurance industr JOB...

Job Description:Our client is a leading assistance and care company with annual revenues exceeding 1.7 Bn Euros in 2019. Serving as a gateway to over 750,000 professional service providers coordinated through three international hubs and covering over 200 countries and territories worldwide, their South East Asia delivery platform based in Bangkok enables...

Job Responsibilities:Ensuring the day-to-day order management activities are executed flawlessly and timely.Assist Sales team on preparing quotation and deliver to customers.Daily tracking to tenders from multiple government & private portal.Accountable for stock count 2 times a year.Monitor order process related activities for compliance to business...

DUTIES AND RESPONSIBILITY: To serve customers courteously and efficiently, ensuring that the highest standards of customer service are met all the time.Resolve customer issues quickly and efficiently through clear management of customer service calls and numerous administrative tasks.Processed large amounts of pending orders on specialized tools (SQL...

Job DescriptionProviding complete information about the product to the customer.Solving all product or service-related issues of the customers.Giving the right pitch to the potential customers, so they end up buying the product or availing the services.Keeping a proper record of the customers.Maintaining and updating the information of the customers...

Requirements: - At least 1 year experience in customer service/telemarketing or proven experience with a similar skillset - Excellent written and oral communication - Basic proficiency with Google Suite. Experience with Hubspot and Respomd. Io will be an advantage. - Ability to understand customer pain points and transition conversations smoothly to...

Requirements: - At least 1 year experience in customer service/telemarketing or proven experience with a similar skillset - Excellent written and oral communication - Basic proficiency with Google Suite. Experience with Hubspot and Respomd. Io will be an advantage. - Ability to understand customer pain points and transition conversations smoothly to...

Requirements: *A recognised Diploma/ Professional Degree (Finance/ Accountancy /Banking or equivalent) *At least 1- 2 years relevant working experience in the related field is required. - Self - Tarter who is able to work independently without supervision and complete a task as far as possible on their own,. - Strong sense of urgency and proactiveness when...

Job Responsibilities: Ensuring the day-to-day order management activities are executed flawlessly and timely.Assist Sales team on preparing quotation and deliver to customers.Daily tracking to tenders from multiple government & private portal.Accountable for stock count 2 times a year.Monitor order process related activities for compliance to business...

Requirements: Job Requirements Diploma with 2 years' experience in customer service or Degree/Master Holder (Fresh Graduates) Excellent communication skills in English and Bahasa Malaysia. MUST be able to be based in Kuala Lumpur. MUST be fully vaccinated. **Responsibilities**: Job Descriptions Responsible for handling incoming calls from customers and...

Requirements:*A recognised Diploma/ Professional Degree (Finance/ Accountancy /Banking or equivalent)*At least 1- 2 years relevant working experience in the related field is required. Self Tarter who is able to work independently without supervision and complete a task as far as possible on their own,. Strong sense of urgency and proactiveness when...

Job Description Providing complete information about the product to the customer.Solving all product or service-related issues of the customers.Giving the right pitch to the potential customers, so they end up buying the product or availing the services.Keeping a proper record of the customers.Maintaining and updating the information of the customers...

Jobs DescriptionProvide customer support via live chat; display excellent work etiquette and patience.Coordinate and monitor all customer's orders from submission until final delivery Liaise between customers and the internal Operations Team Requirementsliaise with Mandarin-speaking customers and associates.Open to fresh graduatesExperience in Zendesk, Live...

Requirements: At least 1 year experience in customer service/telemarketing or proven experience with a similar skillset Excellent written and oral communication Basic proficiency with Google Suite. Experience with Hubspot and Respomd. Io will be an advantage. Ability to understand customer pain points and transition conversations smoothly to becomequality...

Requirements: - Bachelor's degree in engineering, business administration, or related field, Master's degree preferred. - 10 + Years of experience in a manufacturing or industrial environment, with a focus on production, sales, and operation management - Strong leadership skills and the ability to motivate and manage teams. - Excellent communication skills,...