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Hotel Front Desk Manager
1 week ago
The Front Office Manager has overall responsibility for
supervising Guest Service Agents, Night Auditors, and bell staff to ensure total guest satisfaction.
Provide guidance and direction to all associates to ensure they are adhering to all hotel policies, standards, procedures and regulations.
Job scope includes- Defining and implementing front desk objectives and procedures.
- Hiring and training staff and managing the shift schedules.
- Tending to guests' complaints and questions and providing exceptional customer service.
- Ensuring that the front desk and reception area is kept clean and organized.
- Maintaining front desk office supplies and equipment.
- Managing budgets, records, and contracts.
- Conducting performance reviews with the front desk staff.
- Generating reports and feedback for presentation to the general manager.
- Performing administrative duties such as filing and updating records, among others, as needed.
Job Types:
Full-time, Permanent
Salary:
RM3, RM5,000.00 per month
Benefits:
- Dental insurance
- Health insurance
- Meal allowance
- Opportunities for promotion
- Parental leave
- Professional development
Schedule:
- Day shift
Supplemental pay types:
- Attendance bonus
- Overtime pay
- Performance bonus
Experience:
- hotel front desk: 1 year (preferred)
Language:
- English (preferred)
Ability to Commute:
- Kuala Lumpur (preferred)
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