Assistant Manager, Enterprise Applications

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia International Medical University - IMU Full time

Responsibilities:

Software Application Support

  • Provides 2nd level support to resolve system and user issues and to ensure issue is resolved within SLA timeframe.
  • Resolve and close tickets logs.
  • Initiate system and process improvements by studying current practices and evaluating business needs and technology solutions.
  • Provide functional / technical impact and value analysis base on relationship.
  • Proactive with strong sense of delivering excellent customer service by attending/solving their request or issues reported in a timely manner.

Project Implementation

  • ITS project lead/manager to work closely with key stakeholders to define scope of work, work closely with Procurement team for tender process to source and evaluate right solution.
  • ITS project lead/manager to create and agreed on the project plan, manage and drive user requirements gathering, design, development, UAT and golive of the project.
  • Monitors project progress by tracking activity against timeline; resolving problems; publishing progress reports and recommending actions.
  • Prepares or works with vendor to have technical reports, user documentation and user training of the solution.
  • Liaise with the ITS infrastructure and technical teams on project requirements.
  • Ensures project documents are complete, uptodate and stored appropriately.
  • Ensure quality and timely delivery of the project.

IT Business Relationship

  • Foster close relationship and relationship between IT and businesses / other ITS functions.
  • Engage businesses / support functions on their requirement and translating their strategy into implementation.

Policies & Procedures

  • Ensure compliance with IMU policies and procedures.
  • Maintains professional and technical knowledge by attending educational workshops and reviewing professional publications.
  • Ensure cost and service efficiency in delivering ITS services.
  • Assist in the development and implementation of ITS policies and procedures.

Job Requirements

  • Bachelor degree in Computer Science or Engineering, Information Services required
  • ITIL and PMP, PRINCE2 or such likes certification
  • Able to grasp complex business processes and to interrelate these relationship and processes.
  • Interact effectively and professionally with individuals at all levels, both internal and external.

Desirable

  • Experience in Education Industry.


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