Mandarin Chat Support
2 weeks ago
Language:
Mandarin + English
Working Hour: 24*7 Rotational
Education/Requirement:
Degree with experience or Diploma holder with 1 yrs exp or SPM with 3 yrs exp
Joining Date : 6th May, 15thMay and 20th May
*Headcount: 65
Job Summary:
- Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
- Manage customer escalations and ensure that these are answered, tracked, and escalated as required
- Perform all procedures accurately, including following client's documented call flows, work processes, data entry requirements, and complaint management processes
- Ensure all SLAs are met accordingly
- Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
- Provide a high level of professionalism and competent customer service
- Able to communicate effectively with customers in a friendly and polite manner following the processes
- Able to read, write, and speak fluently and spontaneously in both English and, for native speakers, in their native language.
Job Type:
Permanent
Pay:
RM3, RM4,000.00 per month
Supplemental pay types:
- Performance bonus
-
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