Mandarin Chat Support

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia Growthfn Full time

Language:
Mandarin + English

Working Hour: 24*7 Rotational

Education/Requirement:
Degree with experience or Diploma holder with 1 yrs exp or SPM with 3 yrs exp

Joining Date : 6th May, 15thMay and 20th May

*Headcount: 65

Job Summary:

  • Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
  • Manage customer escalations and ensure that these are answered, tracked, and escalated as required
  • Perform all procedures accurately, including following client's documented call flows, work processes, data entry requirements, and complaint management processes
  • Ensure all SLAs are met accordingly
  • Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
  • Provide a high level of professionalism and competent customer service
  • Able to communicate effectively with customers in a friendly and polite manner following the processes
  • Able to read, write, and speak fluently and spontaneously in both English and, for native speakers, in their native language.

Job Type:
Permanent

Pay:
RM3, RM4,000.00 per month

Supplemental pay types:

  • Performance bonus


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