IT Helpdesk Support Lv 1

Job Responsibilities: Record and manage all issues in IT Service Management (ITSM). Perform 1st level troubleshooting on desktop and basic systems/network issues. Escalate requests/issues to the appropriate resolver group according to SLA. Provide timely status update to customers on issues escalated and to follow up tickets till closure within SLA. Ensure...

Provide technical assistance and support to users experiencing software, hardware, or network issues. Log and track support tickets using helpdesk software, ensuring timely resolution and proper documentation. Escalate complex problems to appropriate IT personnel or vendors for further investigation and resolution. Educate users on software and hardware...

Your Roles .Provide first level contact and resolve customer issuesDiagnose and resolve software issuesEscalate unresolved queries to the next level of supportWalk customers through problem solving processEnsure customer enquiries are followed up promptlyEnsure proper recording, documentation, and closure All you need to know .Attractive remuneration package...

a. "ELECTRICAL SUPPLY ACT 1990 (ACT 447) Regulatory Act requirement for him to handle the 415 voltage power supply switch gears, air circuit breakers of the 415 Voltage power distribution board. b. Operation preventive maintenance and trouble shooting of low voltage 3 phase 415 V Main Switch board in LV substation. c. Preventive maintenance LV protection...

1."ELECTRICAL SUPPLY ACT 1990 (ACT 447) Regulatory Act requirement for him to handle the 415 voltage power supply switch gears, air circuit breakers of the 415 Voltage power distribution board.Operation preventive maintenance and trouble shooting of low voltage 3 phase 415 V Main Switch board in LV substation.Preventive maintenance LV protection devices such...

The IT Support Executive for our call centre is responsible for:Providing technical support to ensure the smooth operation of call centre systems, including hardware, software, network, and telecommunications equipment. Strong understanding of call centre operations and the ability to troubleshoot and resolve technical issues promptly to minimize downtime...

Responsibilities: Record and manage all issues in IT Service Management (ITSM). Perform 1st level troubleshooting on desktop and basic systems/network issues. Escalate requests/issues to the appropriate resolver group according to SLA. Provide timely status update to customers on issues escalated and to follow up tickets till closure within SLA. Ensure daily...

Company DescriptionLocation:Johor Bahru - Eco Botanic, Gelang Patah.- Responsibilities:_ To ensure the configuration of Cameras/Routers/Switches/Tablets and accessories are done within KPIs. Ensure maintenance is carried out as per schedule without interruption to services and business. Ensure issues are addressed and resolved within target KPIs. Ensure all...

Duties: Provide 2nd and 3rd level support for Desktops/Laptops for Branches Nationwide Perform 2nd and 3rd level support for Windows OS, MS Office, Lotus Notes, Active Directory Perform system recovery/restoration upon system corruption or replacement of hard disk Perform refresh program for Personal computers, laptops and printers Keep Desktop/printer...

Lathe and turning machine operators set up, program and tend lathe and turning machines designed to cut excess metal from a metal workpiece using a hardened cutting tool moved by computer-controlled motors. They read lathe and turning machine blueprints and tooling instructions, perform regular machine maintenance, and make adjustments to the lathe controls,...

1. Provide first level contact and convey resolutions to customer issues in person, via phone or electronically. 2. Diagnose and resolve software issues 3. Properly escalate unresolved queries to the next level of support 4. Walk customers through problem solving process and advice user on appropriate action 5. Follow up with customers, provide feedback and...

1. Provide first level contact and convey resolutions to customer issues in person, via phone or electronically.Diagnose and resolve software issuesProperly escalate unresolved queries to the next level of supportWalk customers through problem solving process and advice user on appropriate actionFollow up with customers, provide feedback and see problems...

1. Provide first level contact and convey resolutions to customer issues in person, via phone or electronically.Diagnose and resolve software issuesProperly escalate unresolved queries to the next level of supportWalk customers through problem solving process and advice user on appropriate actionFollow up with customers, provide feedback and see problems...

1. Provide first level contact and convey resolutions to customer issues in person, via phone or electronically.Diagnose and resolve software issuesProperly escalate unresolved queries to the next level of supportWalk customers through problem solving process and advice user on appropriate actionFollow up with customers, provide feedback and see problems...

The experience involving in software support for office or customer The employee should be able to maintain computer systems and networks. Follow and maintain technical Standard of Procedure to ensure efficient planning and execution To be involve in Software Testing and Quality assurance of the company and report the management for analytical purpose. Able...

Provide first level contact and convey resolutions to customer issues in person, via phone or electronically. Diagnose and resolve software issues Properly escalate unresolved queries to the next level of support Walk customers through problem solving process and advice user on appropriate action Follow up with customers, provide feedback and see problems...

Main Job Tasks and Responsibilities:Provide first level contact and convey resolutions to customer issues in person, via phone or electronically.Diagnose and resolve software issuesProperly escalate unresolved queries to the next level of supportWalk customers through problem solving process and advice user on appropriate actionFollow up with customers,...

Responding to client support queries. Providing support in person, over the phone, or via remote access. Diagnosing issues with computer software and hardware. Running software diagnostic tools and physically inspecting hardware systems.Pay: Up to RM3,500.00 per monthSchedule: Monday to Friday

Job description: Responding to client support queries. Providing support in person, over the phone, or via remote access. Diagnosing issues with computer software and hardware. Running software diagnostic tools and physically inspecting hardware systems.Pay: Up to RM3,500.00 per monthSchedule: Monday to Friday

Job description: Responding to client support queries. Providing support in person, over the phone, or via remote access. Diagnosing issues with computer software, peripherals, and hardware. Running software diagnostic tools and physically inspecting hardware systems. Talking to clients through basic problemsolving processes. Providing basic computer...