Customer Helpdesk Support Officer(Wlc Fresh)

Job Responsibilities: Record and manage all issues in IT Service Management (ITSM). Perform 1st level troubleshooting on desktop and basic systems/network issues. Escalate requests/issues to the appropriate resolver group according to SLA. Provide timely status update to customers on issues escalated and to follow up tickets till closure within SLA. Ensure...

Your Roles .Provide first level contact and resolve customer issuesDiagnose and resolve software issuesEscalate unresolved queries to the next level of supportWalk customers through problem solving processEnsure customer enquiries are followed up promptlyEnsure proper recording, documentation, and closure All you need to know .Attractive remuneration package...

Responsibilities: Record and manage all issues in IT Service Management (ITSM). Perform 1st level troubleshooting on desktop and basic systems/network issues. Escalate requests/issues to the appropriate resolver group according to SLA. Provide timely status update to customers on issues escalated and to follow up tickets till closure within SLA. Ensure daily...

The experience involving in software support for office or customer The employee should be able to maintain computer systems and networks. Follow and maintain technical Standard of Procedure to ensure efficient planning and execution To be involve in Software Testing and Quality assurance of the company and report the management for analytical purpose. Able...

Pursue new sales prospects, negotiating and maintaining customer satisfaction Create frequent reviews and reports with sales data Negotiate/close deals and handle complaints Collaborate with team members to achieve better results Gather feedback from customers or prospects and share with internal teams Business Administrative tasks, including processing...

Running software diagnostic tools and physically inspecting hardware systems. Help with troubleshooting software Installing and configuring computer hardware, software, systems, networks, printers and scanners Monitoring and maintaining computer systems and networks Setting up accounts for new users Repairing and replacing equipment as necessary Walk staff...

The IT Support Executive for our call centre is responsible for:Providing technical support to ensure the smooth operation of call centre systems, including hardware, software, network, and telecommunications equipment. Strong understanding of call centre operations and the ability to troubleshoot and resolve technical issues promptly to minimize downtime...

Responsibilities:Manage store opening and closing procedures.Handle customer inquiries, feedback, and complaints with professionalism.Process orders and sales accurately using POS system.Maintain store cleanliness and operational needs. Requirements:Motivated with a positive attitude and sense of responsibility.Proactive and approachable demeanor.Attention...

Provide first level contact and convey resolutions to customer issues in person, via phone or electronically. Diagnose and resolve software issues Properly escalate unresolved queries to the next level of support Walk customers through problem solving process and advice user on appropriate action Follow up with customers, provide feedback and see problems...

1. Provide first level contact and convey resolutions to customer issues in person, via phone or electronically.Diagnose and resolve software issuesProperly escalate unresolved queries to the next level of supportWalk customers through problem solving process and advice user on appropriate actionFollow up with customers, provide feedback and see problems...

Company DescriptionLocation:Johor Bahru - Eco Botanic, Gelang Patah.- Responsibilities:_ To ensure the configuration of Cameras/Routers/Switches/Tablets and accessories are done within KPIs. Ensure maintenance is carried out as per schedule without interruption to services and business. Ensure issues are addressed and resolved within target KPIs. Ensure all...

Responsibilities:Actively troubleshoot to identify, assess, record, resolve and/or escalate incidents and service requests ensuring they are handled within an agreed time limit, within agreed processes and in a professional and customer sensitive manner.Offering advice to end-users and customers on all in scope IT services, how to troubleshoot and ensuring...

Main Job Tasks and Responsibilities:Provide first level contact and convey resolutions to customer issues in person, via phone or electronically.Diagnose and resolve software issuesProperly escalate unresolved queries to the next level of supportWalk customers through problem solving process and advice user on appropriate actionFollow up with customers,...

1. Provide first level contact and convey resolutions to customer issues in person, via phone or electronically.Diagnose and resolve software issuesProperly escalate unresolved queries to the next level of supportWalk customers through problem solving process and advice user on appropriate actionFollow up with customers, provide feedback and see problems...

1. Provide first level contact and convey resolutions to customer issues in person, via phone or electronically.Diagnose and resolve software issuesProperly escalate unresolved queries to the next level of supportWalk customers through problem solving process and advice user on appropriate actionFollow up with customers, provide feedback and see problems...

Inform customers about IT products and services Walk customers stepbystep through the problemsolving process Help with troubleshooting hardware and software Follow up with customers to ensure satisfactory service Communicate customer feedback to the appropriate internal team membersRequirement Prefer mandarin speaker Fresh graduateSalary: RM3, RM4,000.00 per...

Job Description:Helpdesk & Call Management: Logging of issues and enquiries Obtain relevant information from users (asking the right questions). Use proper method to log down issue. Analysis of issue to determine priority.Troubleshooting: Able to utilize technique/ method s (e.g., process of elimination) to solve the issue Alert on pending issues and...

Main Job Tasks and Responsibilities:Provide first level contact and convey resolutions to customer issues in person, via phone or electronically.Diagnose and resolve software issuesProperly escalate unresolved queries to the next level of supportWalk customers through problem solving process and advice user on appropriate actionFollow up with customers,...

Position Title : Customer service SupportWorking Hours: Rotational ShiftLocation Working: Johor BahruJob Responsibility: Provides professional advice on credit requirements, products features and benefits of credit cards Actively promotes and sells bank credit cards products at events/roadshows nationwide and generates new leads for acquisition purposes...

_More Than Just a Job, We Offer an Opportunity to Grow your Career APPLY NOW_ Resolving customer complaints and providing accurate information to improve customer's satisfaction Achieve KPI and SLARequirements: Excellent English communication skills- SPM and Fresh Graduates are welcome to start their first career in a call canter - _Full Training...