Helpdesk Officer

Job Responsibilities: Record and manage all issues in IT Service Management (ITSM). Perform 1st level troubleshooting on desktop and basic systems/network issues. Escalate requests/issues to the appropriate resolver group according to SLA. Provide timely status update to customers on issues escalated and to follow up tickets till closure within SLA. Ensure...

Provide technical assistance and support to users experiencing software, hardware, or network issues. Log and track support tickets using helpdesk software, ensuring timely resolution and proper documentation. Escalate complex problems to appropriate IT personnel or vendors for further investigation and resolution. Educate users on software and hardware...

Responsibilities: Record and manage all issues in IT Service Management (ITSM). Perform 1st level troubleshooting on desktop and basic systems/network issues. Escalate requests/issues to the appropriate resolver group according to SLA. Provide timely status update to customers on issues escalated and to follow up tickets till closure within SLA. Ensure daily...

The experience involving in software support for office or customer The employee should be able to maintain computer systems and networks. Follow and maintain technical Standard of Procedure to ensure efficient planning and execution To be involve in Software Testing and Quality assurance of the company and report the management for analytical purpose. Able...

Responsibilities: (Describe the important end results of the job, i.e., what has to be achieved and why. Start with the most important and number each one separately) Record and manage all issues in IT Service Management (ITSM). Perform 1st level troubleshooting on desktop and basic systems/network issues. Escalate requests/issues to the appropriate resolver...

about the companyYour future employer is a reputable Data Centre based in Johor. The team is expanding extensively and looking for the right talents who can add value to the company's business.about the jobLead the implementation of operation-related standards and procedures, preventive & planned maintenance program, repair & replacement initiative program,...

Job Responsibilities: - Record and manage all issues in IT Service Management (ITSM). - Perform 1st level trouble-shooting on desktop and basic systems/network issues. - Escalate requests/issues to the appropriate resolver group according to SLA. - Provide timely status update to customers on issues escalated and to follow up tickets till closure within...

Provide technical assistance and support to users experiencing software, hardware, or network issues. - Log and track support tickets using helpdesk software, ensuring timely resolution and proper documentation. - Escalate complex problems to appropriate IT personnel or vendors for further investigation and resolution. - Educate users on software and...

As a **Customer Service Officer**, you are responsible to: Welcoming residents upon entrance - Handle walk-in and call-in enquiries at reception counter - Assist in operations of the building - Handle registration counter / helpdesk - Assist in distribution of letters / circulars **Requirements**: - 1-2 years' experience in relevant customer service role -...

**Responsibilities**: - Record and manage all issues in IT Service Management (ITSM). - Perform 1st level trouble-shooting on desktop and basic systems/network issues. - Escalate requests/issues to the appropriate resolver group according to SLA. - Provide timely status update to customers on issues escalated and to follow up tickets till closure within...

**Responsibilities**: - Record and manage all issues in IT Service Management (ITSM). - Perform 1st level trouble-shooting on desktop and basic systems/network issues. - Escalate requests/issues to the appropriate resolver group according to SLA. - Provide timely status update to customers on issues escalated and to follow up tickets till closure within...

ARC Tier 2 is responsible for provide second level technical support to NEC’s customers. ARC Tier 2 will work closely with Team Leads & Technical Support Engineers to achieve this purpose ACR Tier 2 functions and responsibilities (not limited) - Perform 2nd level troubleshooting on desktop and basic systems/network issues. - Remote or advance EUC...

Responsibilities: (Describe the important end results of the job, i.e., what has to be achieved and why. Start with the most important and number each one separately) - Record and manage all issues in IT Service Management (ITSM). - Perform 1st level trouble-shooting on desktop and basic systems/network issues. - Escalate requests/issues to the appropriate...

Responsibilities: 1. Manage store opening and closing procedures. 2. Handle customer inquiries, feedback, and complaints with professionalism. 3. Process orders and sales accurately using POS system. 4. Maintain store cleanliness and operational needs. - Requirements: 1. Motivated with a positive attitude and sense of responsibility. 2. Proactive and...

The experience involving in software support for office or customer - The employee should be able to maintain computer systems and networks. - Follow and maintain technical Standard of Procedure to ensure efficient planning and execution - To be involve in Software Testing and Quality assurance of the company and report the management for analytical...

Insulet started in 2000 with an idea and a mission to enable our customers to enjoy simplicity, freedom and healthier lives through the use of our Omnipod® product platform. In the last two decades we have improved the lives of hundreds of thousands of patients by using innovative technology that is wearable, waterproof, and lifestyle accommodating. - We...

JLL supports the Whole You, personally and professionally. JLL is a professional services and investment management company specializing in real estate. In Malaysia, Integrated Facilities Management services are provided through Appraisal Property Management Sdn Bhd (APM), a member of the JLL network. We strive to show the world’s best-known companies and...

JLL supports the Whole You, personally and professionally. JLL is a professional services and investment management company specializing in real estate. In Malaysia, Integrated Facilities Management services are provided through Appraisal Property Management Sdn Bhd (APM), a member of the JLL network. We strive to show the world’s best-known companies and...

**This position is for K2 Data Centres, a company under Kuok (Singapore) Limited, based in Johor, Malaysia.** Manage and service large scale data centre infrastructure and facilities to ensure 24x7 operations. - Management of compliance in data centre related ISO accreditation and the Information Security Management System. Prepare for building the ISO...