IT Technical Support

6 days ago


Johor Bahru, Malaysia TG Human Resource Services Sdn. Bhd. Full time

**Responsibilities**:

- Record and manage all issues in IT Service Management (ITSM).
- Perform 1st level trouble-shooting on desktop and basic systems/network issues.
- Escalate requests/issues to the appropriate resolver group according to SLA.
- Provide timely status update to customers on issues escalated and to follow up tickets till closure within SLA.
- Ensure daily tasks are executed according to SOP (Standard Operation Procedure).
- Any other ad-hoc duties as required or assigned.

**Job Requirements**:

- Minimum - Diploma in IT / Computer Engineering.
- Minimum - 1 year experience in bilingual support for English 24by7 call centre / helpdesk environment.
- Willing to perform 12-hour Shift Work. ( 4- 5 working days)
- Be able to perform in a fast paced environment.
- Experience on Outlook, Windows OS, MAC, Office 2013 / 2016, VPN, Remote Desktop, Printer support are desired.
- Fast & accurate data entry skills.
- Certification in ITIL would be an added advantage.
- Immediate available is ideal.
- Malaysians preferred due to job location (Johor Bahru)

Pay: RM2,500.00 - RM3,800.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

**Experience**:

- ticketing system: 1 year (required)


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