Technical Support Specialist

7 months ago


Johor Bahru, Malaysia CSS Decisions Sdn Bhd Full time

**Job Highlights**
- High Career Growth/Opportunities
- Energetic & Fun Culture
- We're Pioneer & Market Leader

**About the Role**
- As a Customer Tech Support Specialist, you will be working on troubleshooting customer technical issues in a timely manner while delivering an amazing customer experience. It is important to understand the communication arts and have some basic entry-level IT skills._

**Key Responsibilities**
- Resolve 100% of customer technical support tickets in a timely manner with high satisfaction every day.
- Collect and analyze facts about technical issues, and collaborate with the T2 escalation team to successfully resolve the issue for customers.
- Willing to travel to customer's place on the same regional or outstation other state.
- Supporting on the pre-sales process and attend sales meeting with sales representative.

**Competencies**
- Amazing verbal and written communication skills.
- Excellent problem-solving and troubleshooting skills.
- Quick learner, proficient in understanding and absorb new information.
- Working with a group of people to achieve a shared result in an effective manner.

**Requirements**:

- Knowledge in.NET, Microsoft SQL Server is a plus
- Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree



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