IT Technical Support

3 months ago


Johor Bahru, Malaysia TG Human Resource Services Sdn. Bhd. Full time

ACR Tier 1 functions and responsibilities (not limited)
- Perform log & route [to Tier 2 or Resolver Team(s)]
- Server and network monitoring - SOC monitoring
- Perform 1st level troubleshooting on EUC/Server/Network
- Basic POS troubleshooting
- Application troubleshooting
- Record and manage all issues in Service Management System - Broadcast notification
- Zscaler L1 troubleshooting and request fulfilment.
- Password reset and unlock.
- Provide timely status update on issues escalated and to close tickets within service level agreement.
- Ensure daily tasks are executed according to SOP (Standard Operation Procedure
- Technical Skills
- O365 - MS Excel (Pivot, filter, graphs)
- MS PowerPoint
- MS Windows
- Basic Desktop Troubleshooting & Resolution
- Basic Network Troubleshooting & Resolution
- BMC Remedy / ServiceNow
- Cloud Telephony system Non-Technical Skills
- Good communication skill
- Good customer service skill
- Knowledge of service quality skill - Knowledge of service level management - Multitasking skills - Ability to work in a team.
- ITIL4 Foundation certified. Experience
- University degree with good result in English
- Willing to perform 12-hour Shift Work or Office Hour

**Salary**: RM3,431.76 - RM5,345.87 per month

**Benefits**:

- Health insurance
- Parental leave

Schedule:

- Monday to Friday

**Experience**:

- Perform log & route [to Tier 2 or Resolver Team(s)]: 1 year (preferred)
- Zscaler L1 troubleshooting and request fulfilment: 1 year (preferred)


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