Technical Support

4 weeks ago

Johor, Malaysia DXC Technology Full time

DXC Technology is a Fortune 500 global IT services leader. Our more than 130,000 people in 70- plus countries are entrusted by our customers to deliver what matters most. We use the power of technology to deliver mission-critical IT services across the Enterprise Technology Stack to drive business impact. DXC is an employer of choice with strong values, and fosters a culture of inclusion, belonging, and corporate citizenship.

**Responsibilities**
- Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems
- Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence
- Evaluate unique or complex installations or configurations and make recommendations for resolution
- Articulate clearly in writing and verbally
- Engages team members for support as required to ensure internal or external business and end users/clients SLA demands are met

**Education And Experience Required**
- Diploma or bachelor’s degree
- 0-2 years experience in relevant technologies and customer environments
- Relevant industry qualification where applicable

**Knowledge And Skills**
- Excellent verbal and written communication skills in Mandarin to support Mandarin speaking clients
- Experience in troubleshooting in a technical environment
- Excellent analytical and problem-solving skills
- Software and hardware knowledge of computing, storage, and peripheral devices
- Understanding of case management databases and tools
- Superior customer service skills
- Phone and remote support experience. E-support experience and knowledge
- Willing to work on shifting the schedule
- Willing to work in Petaling Jaya

**Our culture and benefits**: DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging, and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice. #WeAreDXC As an employer of choice, our “people first” philosophy means we offer competitive remuneration, benefits, training, and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work. Some of these include;
- Extensive resources to support your onboarding and continual development including DXC University
- DXC Recognition, our global virtual platform that fosters a culture of appreciation and celebration with real-time reward and recognition
- We know that great people refer to great people. We will reward you when you bring your friends and family to work at DXC
- More time to do the things you love with flexible leave options, including purchased leave
- Take time to give back with charitable and emergency services volunteer days
- Well-being matters to us and our Employee Assistance Program is there to support you and your family

  • Technical Support

    3 weeks ago

    Johor, Malaysia DXC Technology Full time

    About DXC Technology: We are a Fortune 500 global IT services leader. Our more than 130,000 people in 70-plus countries are entrusted by our customers to deliver what matters most. We use the power of technology to deliver mission-critical IT services across the Enterprise Technology Stack to drive business impact. DXC is an employer of choice with strong...

  • Technical Support

    2 weeks ago

    Johor, Malaysia DXC Technology Full time

    About DXC Technology: We are a Fortune 500 global IT services leader. Our more than 130,000 people in 70-plus countries are entrusted by our customers to deliver what matters most. We use the power of technology to deliver mission-critical IT services across the Enterprise Technology Stack to drive business impact. DXC is an employer of choice with strong...

  • IT Technical Support

    1 month ago

    Johor Bahru, Malaysia LKSOFT SOLUTIONS (M) SDN BHD Full time

    Provide technical support to end-users of accounting and inventory solution - Investigate, troubleshoot and provide resolutions to user. **Salary**: RM2,500.00 - RM5,000.00 per month **Benefits**: - Meal allowance Supplemental pay types: - Attendance bonus - Performance bonus - Yearly bonus Ability to commute/relocate: - Johor Bahru: Reliably commute...

  • IT Technical Support

    3 weeks ago

    Johor Bahru, Johor, Malaysia LKSOFT SOLUTIONS (M) SDN BHD Full time

    Provide technical support to end-users of accounting and inventory solution Investigate, troubleshoot and provide resolutions to user.Salary: RM2, RM5,000.00 per monthBenefits: Meal allowanceSupplemental pay types: Attendance bonus Performance bonus Yearly bonusAbility to commute/relocate: Johor Bahru: Reliably commute or planning to relocate before starting...

  • IT Technical Support

    2 weeks ago

    Johor Bahru, Malaysia Agensi Pekerjaan Talent Recruit Sdn Bhd Full time

    Serving as the first point of contact for IT support within the organization - Installing, configuring, and maintaining software and hardware components of computer and network systems - Diagnosing and troubleshooting software and hardware issues - Repairing and replacing damaged computers and network components - Ensuring the security of client and server...

  • IT Technical Support

    3 weeks ago

    Johor Bahru, Johor, Malaysia IT Consulting Company Full time

    Duties: Provide 2nd and 3rd level support for Desktops/Laptops for Branches Nationwide Perform 2nd and 3rd level support for Windows OS, MS Office, Lotus Notes, Active Directory Perform system recovery/restoration upon system corruption or replacement of hard disk Perform refresh program for Personal computers, laptops and printers Keep Desktop/printer...

  • Japanese Speaking Technical Support

    2 weeks ago

    Johor, Malaysia DXC Technology Full time

    Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems. - Respond to service, product, technical, and customer - Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence. - Evaluate unique or complex...

  • IT Technical Support

    3 weeks ago

    Johor Bahru, Johor, Malaysia Agensi Pekerjaan Talent Recruit Sdn Bhd Full time

    Serving as the first point of contact for IT support within the organization Installing, configuring, and maintaining software and hardware components of computer and network systems Diagnosing and troubleshooting software and hardware issues Repairing and replacing damaged computers and network components Ensuring the security of client and server computers...

  • Technical Support, Quality

    1 week ago

    Johor Bahru, Malaysia Celestica Full time

    Req ID: 120112 Remote Position: No Region: Asia Country: Malaysia State/Province: Johor City: Johor Bahru **General Overview**: Functional Area: Quality (QUA) Career Stream: Operations Quality (OPQ) Role: Technical Support 2 (TS2) Job Title: Technical Support, Quality 2 Job Code: TS2-QUA-OPQ Job Level: Level 05 Direct/Indirect Indicator:...

  • IT Technical Support

    3 weeks ago

    Johor Bahru, Malaysia Cel Logistics Sdn Bhd Full time

    Identifying hardware and software solutions. - Troubleshooting technical issues. - Diagnosing and repairing faults. - Resolving network issues. - Installing and configuring hardware and software. - Replacing or repairing the necessary parts. **Job Types**: Full-time, Permanent Pay: RM1,500.00 - RM1,900.00 per month Schedule: - Day shift

  • IT Technical Support

    4 weeks ago

    Johor Bahru, Malaysia Cel Logistics Sdn Bhd Full time

    **a) Identifying hardware and software solutions.** **b) Troubleshooting technical issues.** **c) Diagnosing and repairing faults.** **d) Resolving network issues.** **e) Installing and configuring hardware and software.** **f) Replacing or repairing the necessary parts.** **Salary**: From RM1,500.00 per month Schedule: - Day shift Ability to...

  • IT Technical Support

    2 weeks ago

    Johor Bahru, Malaysia TG Human Resource Services Sdn. Bhd. Full time

    ACR Tier 1 functions and responsibilities (not limited) - Perform log & route [to Tier 2 or Resolver Team(s)] - Server and network monitoring - SOC monitoring - Perform 1st level troubleshooting on EUC/Server/Network - Basic POS troubleshooting - Application troubleshooting - Record and manage all issues in Service Management System - Broadcast...

  • IT Technical Support

    2 weeks ago

    Johor Bahru, Malaysia Gainsys Full time

    Fresh graduates are encourage to apply Strong troubleshooting & problem solving skills Strong analytical & proactive attitude Technically enthusiastic & willing to learn attitude is required Ability to work independently in a multi-task environment Able to work extended working hour, as and when required Must process own transport Pay: RM1,900.00 -...

  • Japanese Speaking Technical Support

    3 weeks ago

    Johor Bahru, Johor, Malaysia DXC Technology Full time

    Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems. Respond to service, product, technical, and customer Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence. Evaluate unique or complex...

  • Technical Support Programmer Up to $3k

    4 weeks ago

    Johor Bahru, Malaysia Nala Groups Full time

    **Working Hours: 9am - 6.15pm (Mon - Fri)** **Company Background: IT Software** **DUTIES & RESPONSIBLITIES** - To upkeep and perform system maintenance of security and parking systems, and provide day-to-day system/technical support to users on all system related enquiries. - Assist in resolving software related technical issues with customers, contractors...

  • Protege - Technical Support It

    4 weeks ago

    Johor Bahru, Malaysia JAXER SDN BHD Full time

    Melakukan kerja-kerja peyelenggaraan dan baikpulih pekakasan dan system rangkaian. - Melaksanakan installasi perisian aplikasi mengikut keperluan pengguna. - Membantu dan memberi khidmat sokongan teknikal dan Latihan dalam penggunaan peralatan dan aplikasi ICT. - Menyelenggara dan mengemas kini dokumentasi IT. - Menyelenggara dan mengemas kini inventori...

  • IT Technical Support

    2 weeks ago

    Johor Bahru, Malaysia IT Consulting Company Full time

    **Duties**: - Provide 2nd and 3rd level support for Desktops/Laptops for Branches Nationwide - Perform 2nd and 3rd level support for Windows OS, MS Office, Lotus Notes, Active Directory - Perform system recovery/restoration upon system corruption or replacement of hard disk - Perform refresh program for Personal computers, laptops and printers - Keep...

  • Protege - Technical Support It

    3 weeks ago

    Johor Bahru, Johor, Malaysia JAXER SDN BHD Full time

    Melakukan kerja-kerja peyelenggaraan dan baikpulih pekakasan dan system rangkaian.- Melaksanakan installasi perisian aplikasi mengikut keperluan pengguna.- Membantu dan memberi khidmat sokongan teknikal dan Latihan dalam penggunaan peralatan dan aplikasi ICT.- Menyelenggara dan mengemas kini dokumentasi IT.- Menyelenggara dan mengemas kini inventori IT.-...

  • IT Technical Support

    4 weeks ago

    Johor Bahru, Malaysia Startek Full time

    IT Technical Customer Support - Japanese speaking position Do you have N1 level Japanese & passion to develop your career in the IT field? This position provides you opportunities to: - utilise your Japanese language skill and basic IT knowledge - work for world-wide recognised international companies - be specialised in Data Centre business - work with...

  • APAC R&D and Technical Support Specialist

    1 month ago

    Johor, Malaysia Randstad Malaysia Full time

    We are currently looking for a APAC R&D Specialist for a leading player in the Food Manufacturing industry with a legacy of more than 100 years in the world. This position requires your urgent attention.Sole contributor roleRequired to travel overseas on a occasional basis Based in Johorthe roleOffer technical support across multiple regions in...