Customer Helpdesk Support Officer(Wlc Fresh)

Job Responsibilities: - Record and manage all issues in IT Service Management (ITSM). - Perform 1st level trouble-shooting on desktop and basic systems/network issues. - Escalate requests/issues to the appropriate resolver group according to SLA. - Provide timely status update to customers on issues escalated and to follow up tickets till closure within...

Main Job Tasks and Responsibilities: 1. Provide first level contact and convey resolutions to customer issues in person, via phone or electronically. 2. Diagnose and resolve software issues 3. Properly escalate unresolved queries to the next level of support 4. Walk customers through problem solving process and advice user on appropriate action 5. Follow...

**Your Roles.** - Provide first level contact and resolve customer issues - Diagnose and resolve software issues - Escalate unresolved queries to the next level of support - Walk customers through problem solving process - Ensure customer enquiries are followed up promptly - Ensure proper recording, documentation, and closure**** **All you need to...

1. Provide first level contact and convey resolutions to customer issues in person, via phone or electronically. 2. Diagnose and resolve software issues 3. Properly escalate unresolved queries to the next level of support 4. Walk customers through problem solving process and advice user on appropriate action 5. Follow up with customers, provide feedback...

At Upright Talent, we're committed to delivering exceptional customer experiences.We're currently seeking a skilled Customer Service Executive to join our team in Setia Indah area. The ideal candidate will have experience in customer or helpdesk support and be willing to engage with customers.About the RoleThis role is responsible for providing first-level...

**Responsibilities**: - Record and manage all issues in IT Service Management (ITSM). - Perform 1st level trouble-shooting on desktop and basic systems/network issues. - Escalate requests/issues to the appropriate resolver group according to SLA. - Provide timely status update to customers on issues escalated and to follow up tickets till closure within...

_We are looking for an Administrative Officer to join our team and support our daily office procedures._ - Undertake basic bookkeeping tasks and issue invoices, checks etc. - Assist in office management and organization procedures - Perform other office duties as assigned Pay: RM2,000.00 - RM3,000.00 per month **Benefits**: - Maternity leave -...

Upright Talent is seeking a skilled Customer Service Executive to join our team. As a key member of our support staff, you will play a critical role in delivering exceptional customer experiences.Key Responsibilities:Provide timely and effective resolution to customer queries and concernsEvaluate and escalate complex issues to ensure seamless customer...

Attend to online user enquiry, assist them to solve any basic apps issues - Handle escalations and manage client expectations on an ongoing basis - Identify and document user and system issues - Raise ticket to allow development team or vendor to resolve the issue - Update and manage any defects, issues tickets appropriately - Manage stakeholder...

**Responsibilities**: - Record and manage all issues in IT Service Management (ITSM). - Perform 1st level trouble-shooting on desktop and basic systems/network issues. - Escalate requests/issues to the appropriate resolver group according to SLA. - Provide timely status update to customers on issues escalated and to follow up tickets till closure within...

As a **Customer Service Officer**, you are responsible to: Welcoming residents upon entrance - Handle walk-in and call-in enquiries at reception counter - Assist in operations of the building - Handle registration counter / helpdesk - Assist in distribution of letters / circulars **Requirements**: - 1-2 years' experience in relevant customer service role -...

The experience involving in software support for office or customer - The employee should be able to maintain computer systems and networks. - Follow and maintain technical Standard of Procedure to ensure efficient planning and execution - To be involve in Software Testing and Quality assurance of the company and report the management for analytical...

Job OverviewWe are seeking a highly skilled Customer Service Executive to join our team at Upright Talent. The successful candidate will be responsible for providing first-level contact and resolving customer issues.About the RoleProvide exceptional customer service by responding promptly to inquiries, addressing concerns, and resolving issues in a timely...

**Marketing Support Officer** - **Job Score**:_ - Provide necessary support to Business Development team - Provide customer service - Follow up with HQ and customer for the delivery arrangement - Prepare inventory report on weekly basis **Work Experience**: - No working experience is required - Fresh graduate is welcome to apply **Skill**: - Computer...

Your Role at Upright TalentAs a Customer Service Executive, you will be the first point of contact for our customers, resolving their queries and issues in a timely manner.Key ResponsibilitiesProvide exceptional customer service by responding to customer inquiries and resolving their concerns promptlyEscalate unresolved issues to the next level of support...

Pursue new sales prospects, negotiating and maintaining customer satisfaction - Create frequent reviews and reports with sales data - Negotiate/close deals and handle complaints - Collaborate with team members to achieve better results - Gather feedback from customers or prospects and share with internal teams - Business Administrative tasks, including...

CLEANER TO DO CLEANING AT OFFICE AND HOSTEL BUILDINGS Westlite Dormitory is a subsidiary of Centurion Corporation Limited, a diversified business group listed on the Singapore Stock Exchange. We are one of the leading independent dormitory owner-operators in Malaysia and Singapore, and fast expanding our footprint in the region. Driven by a passion to care...

About This RoleWe are seeking a highly skilled Customer Service Executive to join our team at Upright Talent.Key ResponsibilitiesProvide timely and effective support to customers, resolving their queries and concerns in a professional manner.Evaluate customer issues and escalate unresolved cases to senior staff members for further assistance.Communicate...

About the RoleWe are seeking a highly skilled Customer Service Executive to join our team at Upright Talent.This is an exciting opportunity for individuals who enjoy working with customers, providing support and resolving issues in a professional manner.Key ResponsibilitiesFirst-level contact and resolution of customer complaints and queriesEscalation of...

ARC Tier 2 is responsible for provide second level technical support to NEC’s customers. ARC Tier 2 will work closely with Team Leads & Technical Support Engineers to achieve this purpose ACR Tier 2 functions and responsibilities (not limited) - Perform 2nd level troubleshooting on desktop and basic systems/network issues. - Remote or advance EUC...