Customer Helpdesk Support Officer(Wlc Fresh)

Job Responsibilities: - Record and manage all issues in IT Service Management (ITSM). - Perform 1st level trouble-shooting on desktop and basic systems/network issues. - Escalate requests/issues to the appropriate resolver group according to SLA. - Provide timely status update to customers on issues escalated and to follow up tickets till closure within...

Main Job Tasks and Responsibilities: 1. Provide first level contact and convey resolutions to customer issues in person, via phone or electronically. 2. Diagnose and resolve software issues 3. Properly escalate unresolved queries to the next level of support 4. Walk customers through problem solving process and advice user on appropriate action 5. Follow...

Main Job Tasks and Responsibilities: 1. Provide first level contact and convey resolutions to customer issues in person, via phone or electronically. 2. Diagnose and resolve software issues 3. Properly escalate unresolved queries to the next level of support 4. Walk customers through problem solving process and advice user on appropriate action 5. Follow...

**Your Roles.** - Provide first level contact and resolve customer issues - Diagnose and resolve software issues - Escalate unresolved queries to the next level of support - Walk customers through problem solving process - Ensure customer enquiries are followed up promptly - Ensure proper recording, documentation, and closure**** **All you need to...

Job Title: Helpdesk ConsultantLocation: Johor BahruJob Summary:A leading IT solutions provider seeks a skilled Helpdesk Consultant to deliver comprehensive support services to clients in various industries.Key Responsibilities:Provide technical assistance to customers via phone, email, or a ticketing system.Troubleshoot hardware, software, and...

1. Provide first level contact and convey resolutions to customer issues in person, via phone or electronically. 2. Diagnose and resolve software issues 3. Properly escalate unresolved queries to the next level of support 4. Walk customers through problem solving process and advice user on appropriate action 5. Follow up with customers, provide feedback...

i. To receive and log all issues reported from end user with regards to Hospital Information System in the helpdesk system. iv. To escalate unresolved issues at the helpdesk level to the second level support team. v. To keep track of the status of all cases reported. vi. To perform Plan Preventive Maintenance. Pay: RM1,850.00 - RM3,000.00 per...

About the RoleYour primary responsibility will be to provide exceptional customer service by resolving customer issues in a timely and professional manner.Key Responsibilities:Provide first-level contact and resolve customer queriesDiagnose and resolve software issuesElevate unresolved queries to the next level of supportGuide customers through the...

Your Roles:Provide first-level contact and resolve customer issues, ensuring timely and effective resolution.Diagnose and resolve software issues, utilizing technical expertise to troubleshoot and resolve complex problems.Elevate unresolved queries to the next level of support, maintaining a seamless customer experience.Guide customers through the...

**Responsibilities**: - Record and manage all issues in IT Service Management (ITSM). - Perform 1st level trouble-shooting on desktop and basic systems/network issues. - Escalate requests/issues to the appropriate resolver group according to SLA. - Provide timely status update to customers on issues escalated and to follow up tickets till closure within...

_We are looking for an Administrative Officer to join our team and support our daily office procedures._ - Undertake basic bookkeeping tasks and issue invoices, checks etc. - Assist in office management and organization procedures - Perform other office duties as assigned Pay: RM2,000.00 - RM3,000.00 per month **Benefits**: - Maternity leave -...

Job Title: Helpdesk ConsultantLocation: Johor BahruCompany Overview:A leading IT solutions provider that delivers comprehensive services to clients in various industries. The company focuses on offering managed IT support, consulting, and customer service, ensuring smooth operations for their clients.Job Responsibilities:Act as the first point of contact for...

Attend to online user enquiry, assist them to solve any basic apps issues - Handle escalations and manage client expectations on an ongoing basis - Identify and document user and system issues - Raise ticket to allow development team or vendor to resolve the issue - Update and manage any defects, issues tickets appropriately - Manage stakeholder...

**Responsibilities**: - Record and manage all issues in IT Service Management (ITSM). - Perform 1st level trouble-shooting on desktop and basic systems/network issues. - Escalate requests/issues to the appropriate resolver group according to SLA. - Provide timely status update to customers on issues escalated and to follow up tickets till closure within...

As a **Customer Service Officer**, you are responsible to: Welcoming residents upon entrance - Handle walk-in and call-in enquiries at reception counter - Assist in operations of the building - Handle registration counter / helpdesk - Assist in distribution of letters / circulars **Requirements**: - 1-2 years' experience in relevant customer service role -...

Receiving and processing purchase orders. - Issuing sales transaction invoices. - Verifying orders, including customers' personal information and payment details. - Maintaining and updating sales and customer records. - Compiling monthly sales reports. - Expediting orders through internal liaison. - Directing feedback from customers to relevant...

The experience involving in software support for office or customer - The employee should be able to maintain computer systems and networks. - Follow and maintain technical Standard of Procedure to ensure efficient planning and execution - To be involve in Software Testing and Quality assurance of the company and report the management for analytical...

**Marketing Support Officer** - **Job Score**:_ - Provide necessary support to Business Development team - Provide customer service - Follow up with HQ and customer for the delivery arrangement - Prepare inventory report on weekly basis **Work Experience**: - No working experience is required - Fresh graduate is welcome to apply **Skill**: - Computer...

Pursue new sales prospects, negotiating and maintaining customer satisfaction - Create frequent reviews and reports with sales data - Negotiate/close deals and handle complaints - Collaborate with team members to achieve better results - Gather feedback from customers or prospects and share with internal teams - Business Administrative tasks, including...

ARC Tier 2 is responsible for provide second level technical support to NEC’s customers. ARC Tier 2 will work closely with Team Leads & Technical Support Engineers to achieve this purpose ACR Tier 2 functions and responsibilities (not limited) - Perform 2nd level troubleshooting on desktop and basic systems/network issues. - Remote or advance EUC...