People Process Advisor

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia Cognizant Technology Solutions Full time

Title:
People Process Advisor

Location:
Kuala Lumpur, Malaysia

Experience: 2-6 Years


The Employee Services Advisor role supports with managing employee queries and data administration in English and Japanese language for activities such as talent acquisition, employee data change transactions, compensation and benefit, people operations and administration, L&D administration for client employees.

Develops a strong understanding of the client organization and responds appropriately to employee queries originating through multiple channels and updates employee records on workday.


Responsibilities:

  • Manage HR employee queries and employee data change transactions through a ticketing system into workday HCM.
  • Manage recruitment and post recruitment employee activities.
  • Meet SLA's around Timeliness and Quality.
  • Has good communication skills to be able to respond to employees' queries through tickets, chats.
  • Create and SOP and detailed FAQ's around the AS-IS and To-BE process.
  • Follow compliance and quality guidelines to ensure correct information is provided for all queries.
  • Transfer to relevant leads, onshore counterparts for all Tier 2 transactions as per the defined process
  • Escalate high priority cases for immediate intervention.

Skills & Requirements:

  • Workday HRM experience
  • Experience and sound understanding of the Talent Acquisition, HR processes with minimum 12 years of experience in managing employee queries and transactions.
  • Passion for delivering great employee experience.
-
Fluent in English and Japanese.

  • Strong problemsolving skills, ability to manage conflict and attention to detail.
  • Need to be passionate about employee experience, be energetic and drive and efficiently manage resolution of every employee query and transaction.

About Cognizant:

#LI-CTSAPAC

Employee Status :
Full Time Employee

Shift :
Day Job

Job Posting :
Apr

**About Cognizant
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