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Pharmaceutical - Customer Support Executive
2 weeks ago
Job Title:
Pharmaceutical _ Customer support executive
Job Role:
- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
- Clarify customer requirements; probe for understanding, use decisionsupport tools and resources to resolve customer issues that are nonstandard/unstructured and require some.
- Handling inquiries/complaints through voice and nonvoice
Understand the language, culture/local nuance of Japanese Consumer: - Listen attentively to customer needs and concerns; demonstrate empathy while maximizing.
- Opportunity to build rapport with the customer.
- Greet customers in a courteous, friendly, and professional manner using agreed upon.
Maintain broad knowledge of client products and/or services
:
- Prepare complete and accurate work including appropriately notating accounts as required.
- Participate in activities designed to improve customer satisfaction and business performance.
- High school diploma with 1 year plus of customer service experience preferred.
- Consumer Health experience will be an added advantage.
Courteous with strong customer service orientation:
- Strong computer navigation skills and PC Knowledge
Ability to effectively communicate in Japanese & English, both written and verbally
- Letter writing skills are a must(As a part of Japanese culture. it is required to write letters of apology to handle the complaints from customers)
- Ability to learn including strong problemsolving skills.
- Dependable with proficient attention to detail
- Skilled in multitasking; including the ability to be flexible and adapt to changes quickly.
- Tolerance for repetitive work in a fastpaced, high production work environment
- Ability to work as a team member, as well as independently.
- Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner
- Able to rotate shifts, as needed.
- Based on location and/or program, additional experience/skills may be required
Salary:
RM RM KPI Bonus
Time:
Monday to Friday 8 AM - 5 PM
Place:
KL Sentral, Kuala Lumpur, Malaysia
Start : 1st of May 2024
For Selection:
- Spoken English online test assessment
Benefits:
Annual Leave: 19 days
- Sick leave : 14 days
- Medical, dental & life insurance provided
- Relocation support in Japanese provided:
- Malaysian Work Permit
- Oneway flight tickect to Malaysia
- 2weeks hotel stay
- Airport pickup service to hotel
- Bank opening session at office
雇用形態:
正社員
給与:
RM8, 月給) 以上
言語:
- 英語 (望ましい)
- Japanese (望ましい)
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