After Sales Customer Service Lrt Masjid Jamek

1 week ago


Kuala Lumpur, Kuala Lumpur, Malaysia Agensi Pekerjaan Recruit Express Sdn Bhd Full time

Maintain & communicate waiting and end-of-repair date according to information coming from Regional Spare Parts Operations, Workshops (internal and external), Manufactures, etc.


  • Follow spare parts issues with local team & regional spare parts operations including missing information.
  • Escalate difficult claim cases, complaint cases to Customer Service Manager thereafter to Local/Central Brands (invoiced repairs under warranty, multiple warranty, product exchange )
  • Manage counterfeit & stolen cases
  • Daily check on the Boutique transfers (in and out)
  • Registration of incoming wholesale repairs; transferin and check of the Boutique repairs
  • Perform/check service orders for Platform(s) and Manufactures repairs and cost estimates
  • Perform final (aesthetical & commercial) control, invoicing and monitoring as per check list
  • To update oneself on a regular basis for product knowledge, updates & services information through contribution to OneWiki enrichement & the Maisons intranet
  • To perform regular & proper housekeeping practises to ensure the Customer Service Platform is kept clean and tidy at all times
  • Train and support internal boutiques on SAP Gemini
  • Train and support internal and external boutiques and wholesaler on Richemont intranet (Booster), OneWiki procedures

Job Types:
Full-time, Permanent

Salary:
Up to RM5,000.00 per month

Benefits:

  • Professional development

Schedule:

  • Monday to Friday

Experience:

Customer Care Specialist: 1 year (preferred)

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