Manager Customer Account Management

2 weeks ago


Subang Jaya, Selangor, Malaysia DKSH Full time

Location:

Petaling Jaya, MY, MY
Job Function:Sales
Requisition Number:134310
Description:


Job Summary

To manage specific customer accounts for Consumer Health & OTC channel in line with DKSH company standard, policy performance and strategy.


General Responsibilities

  • Develop and implement processes and strategies (local gotomarket strategies, sales strategies and customer strategies) for assigned customers to ensure achievement of sales objectives.
  • Manage sales projection (sellin and sellout), stocks forecast and stocks holding. Evaluate trends and devise business output to support strategic business growth and profitability.
  • Customer centric and business mind orientated, understand customer's need and develop winwin business solution to drive sustainable business growth and profitability.
  • Build and strengthen relationships with customers and endeavor to be customers' preferred business partner in achieving sustainable business growth and profitability.
  • Manage and monitor assigned customer A&P trade fund/TTA based investment according to annual allocation to ensure efficient usage of resources, where applicable.
  • Monitor self and team key performance indicators achievement. Conduct regular reviews to provide feedback on achievements, performance gaps and requirements for improvement.
  • Manage business discussion / negotiations, including trading terms, trade conditions, DA rate etc. to facilitate effective sales agreements to achieve sustainable business growth and profitability.
  • Provide market insights and category/product trend with actionable recommendations for strategic business optimization for assigned customers.
  • Provide trade activation postevaluation analysis for review of improvement and action plan for out of plan (if any).
  • Work collaboratively cross functionally with marketing, trade marketing, supply chain, customer care, client management etc. to ensure effective communication and implementation.
  • Understand market environment (financial climate/trends/competitors)
  • Conduct quarterly business review and business progress update for assigned customers.
  • Assist in any adhoc projects/tasks assigned by Senior Manager.

Functional Skills and Knowledge

  • Experience handling IKA or LKA accounts in Pharmaceutical or FMCG industry.
  • Demonstrate advanced knowledge and understanding of the industry/market/competitors/customers
  • Demonstrate sound selling skills and proven key account management experience in fast moving consumer goods
  • Demonstrate a general understanding in all aspects of supplier and customer relationship management including supply chain, field marketing and branding
  • Demonstrate strong negotiation and communications skills
  • Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint)
  • Demonstrate fluency in English, both written and spoken

Education
Degree in Sales/Marketing or related fields

Work Experience

  • Minimum 45 years relevant work experience in Managerial capacity.


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