Customer Service Platform

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia ManpowerGroup Full time

Only those who are willing to Relocate to Thailand and Work on Thailand can Apply


The
Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.

This position provides customer service support and resolution of routine problems regarding client's product or services.

Requirements:

  • Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
  • Clarify customer requirements; probe for understanding, use decisionsupport tools and resources to appropriately provide resolution to the customer
  • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
  • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
  • Maintain basic knowledge of client products and/or services
  • Prepare complete and accurate work including appropriately notating accounts as required
  • Participate in activities designed to improve customer satisfaction and business performance
  • Offer additional products and/or services
  • Track, document and retrieve information in call tracking database
  • Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
  • Bachelor's Degree in any field
  • Courteous with strong customer service orientation
  • Strong computer navigation skills and PC Knowledge
  • Ability to effectively communicate, both written and verbally
  • Dependable with strong attention to detail
  • Skilled in multitasking; including the ability to be flexible and adapt to changes quickly
  • Tolerance for repetitive work in a fastpaced, high production work environment
  • Ability to work as a team member, as well as independently
  • Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
  • Ability to rotate shifts, as needed
  • Based on location and/or program, additional experience/skills may be require

Pay:
RM5, RM5,700.00 per month

Education:

  • Bachelor's (required)

Experience:

- customer service: 1 year (preferred)
Computer Skills: 1 year (preferred)

Language:

  • Mandarin (required)


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