Labor and Relations Specialist

2 weeks ago


Sepang, Selangor, Malaysia Amex Full time

You Lead the Way. We've Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways.

When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other.

Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.


At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success.

Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day.

And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.


The Colleague & Labor Relations ("CLR") Specialist (also referred to as the Employee & Labor Relations Specialist) will be a member of the Malaysia Colleague Experience Group ("CEG", formerly Human Resources) and will be responsible for championing solutions that drive a fair and consistent colleague experience, support the business, and minimize legal exposure.

While demonstrating the American Express Leadership Behaviours and Blue Box Values, this individual will:

  • Continuously seek opportunities to deliver the highest quality employment and labor relations solutions
  • Drive proactive, datadriven trend identification and solutions to support CEG and business strategies
  • Establish and maintain strong risk, control, privacy and audit practices across all processes, programs and partners
  • Build strong relationships with key partners throughout American Express including Colleague Strategic Partners (formerly HR Business Partners), Compliance, Safety, Security, Internal Audit, Health and Wellness and the General Counsel's Organization.

General Responsibilities:

  • Endtoend management of sophisticated employment relations cases (performance management, disciplinary procedures, grievance investigations) and supervising through the global case management tool
  • Attend to conciliation at the Industrial Relations Department and complaints / claims filed with the Labor Court.
  • Provide support to new business initiatives including process mentorship for consultation and documentation support
  • Provide CLR specialist advice to the CEG team in different areas of their roles
  • Support the implementation of global organizational change initiatives or projects to drive efficiency and add CLR value
  • Deliver CLR training to leaders and employees to find opportunities to reduce labor risk and research and develop strategic initiatives to mitigate it
  • Review and update CEG policies and procedures
  • Respond to CEG/CLR enquiries raised from the American Express Colleague Service Center

Minimum Qualifications

  • 3+ years of progressive HR experience with concentration in Employee & Labor Relations preferred
  • Bachelor's degree in Business Administration, Human Resources, Law or related discipline
  • An understanding of the Employment Act 1955, and laborrelated regulations in Malaysia
  • Prior knowledge and experience in conducting sensitive investigations
  • Strong organizational skills and a demonstrated drive for results
  • Excellent communication and presentation skills; able to cascade complex messages in simple form
  • Excellent relationship and interpersonal skills, including the ability to influence leaders and colleagues at all levels, challenge the status quo, confront difficult issues and demonstrate a high degree of comfort with ambiguity
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life.

Benefits include:

  • Competitive base salaries
  • Bonus incentives
  • Support for financialwellbeing and retirement
  • Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
  • Flexible working model with hybrid or onsite arrangements depending on role and business needs
  • Generous paid parental leave policies (depending on your location)
  • Free access to global onsite wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities

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