Call Center Representative

2 weeks ago


Shah Alam, Selangor, Malaysia OCK SETIA ENGINEERING SDN BHD Full time

Jobs Description:

  • Take customer calls and provide accurate, satisfactory answers to their queries and concerns
  • Deescalate situations involving dissatisfied customers, offering patient assistance and support
  • Call clients and customers to inform them about the company's new products, services and policies
  • Guide callers through troubleshooting, navigating the company site or using the products or services
  • Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items
  • Collaborate with other call center professionals to improve customer service

Jobs Requirement:

  • Diploma or Degree, or relevant working experience.
  • Minimum of 2 years working in a call center.
  • Experience in customer business consultation, fault reporting, complaints, and suggestions.
  • Responsible for customer care and satisfaction followup surveys, collect relevant opinions and suggestions, and monitor service quality.
  • Excellent service capabilities to provide highquality business support services and improve customer satisfaction.
  • Good language communication skills and proficiency in basic computer operations.
  • Ability to read, write, and speak Mandarin is an added advantage.
  • Ability to read, write, and speak Japanese is a plus.
  • High sense of service and strong learning ability required.
  • Ability to work on night shifts.
  • Training will be provided.
  • Fresh graduates are encouraged to apply.

Job Types:
Full-time, Contract

Contract length: 12 months

Pay:
RM3, RM5,000.00 per month

Benefits:

  • Dental insurance
  • Health insurance
  • Opportunities for promotion
  • Professional development

Schedule:

  • Monday to Friday

Education:

  • Diploma/Advanced Diploma (preferred)

Experience:

Call Center: 2 years (preferred)

Language:

  • Mandarin (preferred)
  • Bahasa (preferred)


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