Collection Specialist

1 week ago

Subang Jaya, Selangor, Malaysia Kone Full time

Did you know KONE moves over one billion people every day? We employ over 60,000 driven professionals in over 60 countries worldwide, joined by a shared vision.

As a global leader in the elevator and escalator industry, our mission is to improve urban life's flow.


In KONE to support business performance excellence, KONE Shared Services has joined forces with finance operations to form the new KONE Business Services (KBS), a one-stop shop for all business services.

KBS will help drive better efficiency, improve data quality, and provide seamless end-to-end process expertise.

KBS will actively partner with the business lines and functions to provide end-to-end process governance and work toward joint targets with the business.

We execute transactions that are part of KONE Operations or Financial processes. Ensuring process compliance and controls are applied to each transaction.

Why this role?


The Collection Specialist role coexisted to support credit controllers in a joint effort to mitigate the risk of bad debt/doubtful debt.

The Collection Specialist is responsible for executing KONE's customer credit management, collection, and dispute management activities.


The Collection Specialist is responsible for deploying credit policies so that an acceptable level of risk is maintained, collections are made on time, losses are kept to a minimum and arrears are economically collected.

He/she executes the collection strategy and ensures the dispute management routing is fit for purpose for the local conditions in alignment with global guidelines and ensures that bad debt provisions and write-offs are processed according to the defined rules.

The Collection Specialist works closely with FL Customer Service & Admin (CS&A) and upstream organizations.


What will you be doing?- Resolving and supporting FL in solving complicated collection cases.- Performing dispute root cause analysis and corrective actions from an end-to-end perspective.- Depending on the local requirements the first collection contact may be carried out physically.- Transactional tasks for accounts retained in FL responsibility.- Dispute management routing for agreed retained accounts.- Recording invoice disputes into collection and dispute management solutions as they arise.- Initiating and following the dispute management workflow by dispatching the recorded disputes to the relevant business responsible people in the organization for resolution. Conducting the collection calls to customers in a structured way.- Requesting promises to pay from customers as part of collection contacts and recording the given promises.- Coordinates with CS&A and inbound teams for his/her portfolio of customers to ensure that all queries and disputes are appropriately handled and resolved to facilitate collections activities.


Are you the one?- Minimum Degree in Finance/Accounting or relevant field.- Experience in SAP and familiarity working in a Shared Service Environment is an added advantage.- Possesses a service mindset to collaborate and partner with our stakeholders.- Able to work in a fast-paced environment.- Excellent verbal and written communication skills in English, including active listening.- Must be able to work in a fast-paced environment.

Maintaining a positive attitude and providing exemplary customer service is essential - a positive experience for the customer results in a positive experience for all.- Ability to work independently and to carry out assignments to completion within parameters of instructions given, and also be able to work in a team.


What do we offer?- Career progression and opportunities within a global organization.- Total reward elements that engage and motivate our employees and help us make KONE a great place to work.- Comprehensive learning and development programs covering a wide range of professional skills.- You are surrounded by fun colleagues and a lively working environment within the Shared Services team and KONE Front Line.

The best part is all leaders are great and open-minded.

  • At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where coworkers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life._
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