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Collection Officer

3 months ago

Subang Jaya, Selangor, Malaysia ZOM-IN Full time

About the team:

  • Build reliable, trusty, and longterm relations with assigned customers
  • Negotiate & motivate customers to carry out their loan's obligations
  • Provide an up to date information to customers about their current debt and channels of repayment
  • Follow up with customers who did not fulfill their promises to pay
  • Establish repayment schedules based on customer's financial situations
  • Fulfil the KPI's established by Collection managers
  • Provide highquality customer service for delinquent clients based on best practices

About the Assignment:

Skills and knowledge:

  • Problemsolving and argumentation ability
  • Excellent communication skills
  • Negotiation skills to persuade customers to repay the debt
  • Proven experience as a Collection Specialist or similar role
  • Customeroriented and has good customer service skills
  • Able to work under stress
  • Good interpersonal skills
  • Honest, proactive, customeroriented and detailfocused
  • Meticulous and timeliness in meeting deadlines
  • Team player

Essential Experience / Criteria:

  • Experienced in related field (Financing, Servicing)
  • Enthusiasm towards learning
  • Able to perform critical problem solving & perform excellent communication skill
  • Able to communicate in fluent in Bahasa & English, Chinese speaking will be an advantages on the role

Desirable Experience / Criteria:

  • Experienced in related field will be an advantages on the role

Additional Language :
Able to communicate in Chinese will be an advantages on the role

Job Types:
Permanent, Contract, Fresh graduate

Salary:
RM2, RM3,000.00 per month

Benefits:

  • Meal allowance

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Commission pay