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Claims Specialist Sea

3 months ago

Kuala Lumpur, Kuala Lumpur, Malaysia Swiss RE Full time

About the Role

  • A claims position, responsible for professionally handling standard claims which might require litigation and vendor management for SEA. These standard claims might also require a sophisticated approach to managing issues with clients, brokers, coinsurers internal stakeholders and third parties.
  • Part of the APAC Corso Claims Team, based in Malaysia, in the professional management of Facultative and Direct insurance claims, on the property, specialty and casualty lines of business in the region. The role also encompasses feedback to stakeholders in the Region and networking with major external clients.
  • Deliver the highest quality claim handling and customer service consistent with the Corporate Solutions Claim Commitment and Claim Handling Expectations.
  • Direct handle standard claims (this may include regional travel).
  • Set and maintain appropriate and timely indemnity and expense reserves consistent with CorSo Claims reserve timeliness expectations.
  • Proactive diary management.
  • Select, direct and manage external experts and vendors, including working with experts to set appropriate budgets and effectively manage costs.
  • Select and manage outside attorneys, where needed, including working with attorneys to set appropriate resolution strategy and budget and proactively manage costs.
  • Provide actionable Claims' insights to internal stakeholders, including studies, reviews and analysis relating to claims, emerging risks, legal, regulatory and societal developments and other industry topics.
  • Keep Claim Management and Internal Stakeholders aware of loss potential and material claim developments, consistent with Claim Handling Expectations and SOPs.
  • Regularly provide (and assist Claims Management in gathering and providing) accurate information and data for Claims' reporting.
  • Comply with internal governance, legal and regulatory requirements.
  • To identify, visit and create relationships with claims personnel of SEA major clients in all appropriate lines of business to enhance transparency and professional claims handling.
  • To remain familiar with relevant statutory laws, trends in judicial decisions and claims handling procedures in the insurance and reinsurance markets.

About You

  • Claims experience of at least 5 years.
  • University Degree.
  • Singapore Commercial General Insurance Certification
  • Singapore College of Insurance minimum MAS requirement or Malaysia equivalent.
  • Preferred with Professional insurance qualification such as ACII or better.
  • Knowledge of the Malaysia markets and clients.
  • Network of insurer and broker contacts in the region would be an added advantage.
  • A passion for delivering exceptional customer service.
  • Excellent communication (written and verbal) and people skills.
  • Curious, energetic, confident, collaborative, proactive, analytical, problemsolver, dependable, honest and transparent.
  • Excellent organizational and time management skills, disciplined, agile, selfmotivated, strategic and good judgment.
  • Strong coverage, investigation, loss evaluation and claim valuation skills.
  • Highly experienced and skilled negotiator.
  • Significant experience in engaging and managing external experts and outside attorneys, including effective cost and litigation management experience.
  • Strong understanding of underwriting, other insurance functions and insurance industry.
  • Experienced and effective presenter.
  • Strong interpersonal skills, experienced relationship builder and high emotional IQ.
  • Strong leadership skills and a passion of leading and developing people.
  • Strong computer skills including proficiency in the use of MS Office (Word, Excel, Power Point).

About Swiss Re Corporate Solutions
Swiss Re is one of the world's leading providers of reinsurance, insurance and other forms of insurance-based risk transfer. We anticipate and manage risks, from natural catastrophes and climate change to cybercrime.

Swiss Re Corporate Solutions is the commercial insurance arm of the Swiss Re Group. We offer innovative insurance solutions to large and midsized multinational corporations from our approximately 50 locations worldwide. We help clients mitigate their risk exposure, whilst our industry-leading claims service provides them with additional peace of mind.

Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking.

Swiss Re Corporate Solutions embraces a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics.

In our inclusive and flexible environment everyone can bring their authentic selves to work and their passion for sustainability.

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