Quality Administrator

1 week ago


Sepang, Selangor, Malaysia TWO95 International, Inc Full time

Quality Administrator

Duties and Responsibilities:

Main Responsibilities:

  • Report to the QA & CM Manager for establishing and maintaining an independent quality system, aligned with organizational and regulatory standards.
  • Oversee the standardization and development of the Quality System.
  • Support departmental and organizational document standardization and revisions according to regulations and internal requirements.

Specific Functions:

Document Control Centre Functions:

  • Create and maintain trainee's training records according to various training requirements.
  • Manage records retrieval and distribution while maintaining chain of custody.
  • Produce course completion certificates, transcript, transmittal letter, and maintain a reference register for certificate printing.
  • Provide an enquiry service for staff, trainees, and customers for documentationrelated information.

Record-Keeping and Document Control:

  • Create, manage, and retrieve training records for various training programs, ensuring their completeness and retrievability.
  • Maintain a centralised recordkeeping system that adheres to standards of completeness, integrity, and accessibility.
  • Register new documents, manage revisions, and handle the document approval process and publication.

Examination Management:

  • Assist the process of examination including receiving question databanks (QDB) / Master Question Papers (MQP) from
  • Subject Matter Experts (SME) / Test Authors / Knowledge Experts (KE).
  • Ensure proper condition and availability of examination facilities, materials, and equipment, and conduct invigilation.
  • Postexam, handle answer sheet marking using Optical Mark Reader (OMR) and secure records in locked cabinets.
  • Assist in maintaining and updating the master list of question papers according to Civil Aviation Authority of Malaysia (CAAM)requirements.
  • Manage secure receipt and dispatch of examination papers for both internal and external use.
  • Oversee the timely allocation and retrieval of examination papers.
  • Perform marking of exam papers, analyse failure rates, and trigger updates or reviews of questions.
  • Manage timely processing and publication of examination results to students, academic staff, CAAM and clients.
Quality Management System

  • Support the implementation, management, and integration of a QMS.
  • Report to management on quality issues, trends, and nonconformities.
  • Assist in establishing clear metrics and goals, providing visibility to the QA & CM Manager on the QMS's performance.
  • Quality Assurance and Auditing:
  • Participate in internal and external and Quality Management System audits.
  • Assist in the preparation and resolution of internal and external audits, including audits specifically targeted at the Document Control System.
  • Assist in rootcause analysis for corrective actions and process improvements, reporting to management.
  • Assist in implementation of corrective action and improvement process.
  • Additional / Cross Functions Responsibilities:
  • Undertake additional tasks and projects as assigned by the QA & CM Manager.

Qualifications and Skills:

  • Degree in Business Management, Information Technology, or any related field.
  • Minimum 3 years working experience in document control environment.
  • Excellent written and oral communication skills

IT skills:
Outlook, Word, Excel

Working conditions:

  • Required to invigilate examination with short notice.
  • Ability to work independently, organize and prioritize workload to meet deadlines and work to agreed standards

Job Types:
Full-time, Permanent

Pay:
RM3, RM5,000.00 per month

Schedule:

  • Monday to Friday

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