Technical Support

**Responsibilities**: As an technical support engineer, you must be a highly motivated, self-starter willing to listen, talk and work well with the group, offering suggestions and taking them as well. You should possess extensive experience in providing technical support in a fast-paced environment. You welcome challenges and take initiative. You write and...

Line management of Support Team in Kuala Lumpur, managing their knowledge, performance and development. - Recruit, train and develop new team members, and provide continuous on-the-job training, mentoring of team members - Monitor the ongoing operation of the support team and ensure adherence to process and quality measures. - Accountable for the team...

Lead and manage our Kuala Lumpur Support Team, focusing on knowledge, performance, and development. Recruit, train, and mentor team members to ensure continuous improvement. Monitor operations to maintain process adherence and quality standards. Drive achievement of SLA targets, Customer Satisfaction, and operational metrics. Implement efficiency measures,...

**Include**: - Supporting the software enhancement and digital workflow. - Configuring the hardware and software elements for optimal usability. - Resolving hardware and software problems/issues. - Familiarity with computer software systems such as Adobe, Microsoft, and more. - Offering aid to the IT department, including technical ticketing portal support,...

Job Description Summary **Job Description**: We are the makers of possible BD is one of the largest global medical technology companies in the world. _Advancing the world of health_ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of...

Job Description Summary This position is responsible for providing technical support to internal and external customers resolving Technical incidence and answer questions regarding proprietary software and hardware. The person in this role will play a key role in managing, resolving, and facilitating resolution for BD automated dispensing Platforms (Pyxis®...

Include: Supporting the software enhancement and digital workflow. Configuring the hardware and software elements for optimal usability. Resolving hardware and software problems/issues. Familiarity with computer software systems such as Adobe, Microsoft, and more. Offering aid to the IT department, including technical ticketing portal support, and more.Job...

Provide 2nd level support, handle problems and incidents, detail troubleshooting and manage change requests till closure. Understand and enforce processes and procedures Manage customer satisfaction through commitment to timeline, quality and accuracy, and constantly working on continuous improvements to all processes. Provide consultation, guidance,...

Lead and manage our Kuala Lumpur Support Team, focusing on knowledge, performance, and development. - Recruit, train, and mentor team members to ensure continuous improvement. - Monitor operations to maintain process adherence and quality standards. - Drive achievement of SLA targets, Customer Satisfaction, and operational metrics. - Implement efficiency...

Lead and manage our Kuala Lumpur Support Team, focusing on knowledge, performance, and development. - Recruit, train, and mentor team members to ensure continuous improvement. - Monitor operations to maintain process adherence and quality standards. - Drive achievement of SLA targets, Customer Satisfaction, and operational metrics. - Implement efficiency...

Lead and manage our Kuala Lumpur Support Team, focusing on knowledge, performance, and development. - Recruit, train, and mentor team members to ensure continuous improvement. - Monitor operations to maintain process adherence and quality standards. - Drive achievement of SLA targets, Customer Satisfaction, and operational metrics. - Implement efficiency...

Job Description Summary This position is responsible for providing technical support to internal and external customers resolving Technical incidence and answer questions regarding proprietary software and hardware. The person in this role will play a key role in managing, resolving, and facilitating resolution for BD automated dispensing Platforms (Pyxis®...

**Responsibilities**: - Prioritize customer satisfaction by ensuring their needs are addressed promptly and effectively. - Identify, troubleshoot, and resolve system issues encountered by customers. - Escalate complex issues to senior support levels when necessary. - Collaborate with other departments and teams to address customer concerns and keep...

Job Description Summary **Job Description**: - We are the makers of possible BD is one of the largest global medical technology companies in the world. _Advancing the world of health_ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions...

Our client: IT solutions Provider, MNC with presence in over 116 countries Location: Bangsar South - Ability to keep Customer at the forefront of all requests and advocate for the Customer’s needs at all times. - Identify, resolve or manage the resolution of system issues - Troubleshoot platform issue raised by clients or Adstreamers andescalate to the...

Provide 2nd level support, handle problems and incidents, detail troubleshooting and manage change requests till closure. - Understand and enforce processes and procedures - Manage customer satisfaction through commitment to timeline, quality and accuracy, and constantly working on continuous improvements to all processes. - Provide consultation, guidance,...

Job Description Summary The Team Lead will lead day-to-day activities required for the Technical Support Center (TSC) to properly handle customer issues. This includes growth and development of agents and specialists to include technical, collaborative, and customer service skills. In general, the Team Lead’s responsibilities are categorized into the...

Job Description SummaryThe Team Lead will lead day-to-day activities required for the Technical Support Center (TSC) to properly handle customer issues. This includes growth and development of agents and specialists to include technical, collaborative, and customer service skills.In general, the Team Lead's responsibilities are categorized into the following...

Knowledge of computer system, printer and network equipment. - Monitor and maintain performance of computer systems and networks. - Knowledge of Microsoft Windows Active Directory environment. - Provide technical support and troubleshooting of hardware, software and network problems to the End User Computing (EUC). - Ability to communicate with end users and...

Knowledge of computer system, printer and network equipment. - Monitor and maintain performance of computer systems and networks. - Knowledge of Microsoft Windows Active Directory environment. - Provide technical support and troubleshooting of hardware, software and network problems to the End User Computing (EUC). - Ability to communicate with end users and...