Customer Service

1 week ago


Bayan Lepas, Malaysia Tokyo Electron Limited Full time
***Job Title Customer Service & Planning Specialist

Job Purpose and Content

  • Duties involve but are not limited to supply chain services, inventory control, critical parts

availability and material handling:
Customer Service

  • Process orders for materials from sales staff or direct customers' contacts
  • Update order information into the ERP System
  • Coordinate with suppliers regarding order status, shipping dates, prices, product
availability and back orders
Planning

  • Plan, schedule and monitor the movement of materials through the production cycle
  • Determine material's requirements from engineering and production schedules
  • Coordinate the efficient movement of materials with purchasing, production and
engineering

  • Responsible for procurement business system data input and integrity; creates and
maintains bills of material and parts/commodities numbers in supply chain management
or other enterprise-wide systems

  • Provide administrative and clerical support specifically related to supply chain and
procurement department activities

  • Evaluate customer support commitments to ensure customer requirements are met
  • Serve as liaison between sales and operations teams to provide data analysis for
inventory planning; and participates in process/rating improvement efforts

  • Coordinate crossfunctional teams through meetings and progress measurement activity
to achieve both on time and within budget

  • Other duties as assigned
Qualification & Requirements

  • Degree/Diploma in Business Studies or its equivalent with at least 2 years of related
experience

  • Oracle or SAP system experience will be an added advantage
  • Strong communication and good interpersonal skills
  • A meticulous, organized and resourceful team player
  • Able to work independently with mínimal supervision
  • Able to do Weekend/Public Holiday support when required
  • Job Title:
Date Created: 9 March 2023 _

  • Job Reference Number:_

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