Sales & Application Specialist - Medical Device

2 weeks ago


Bangsar, Malaysia Timesconsult Full time
Work closely with the PSS on customer development and customer retention by delivering the highest level of customer satisfaction.

  • Provide demonstration of usage of products to the customers / potential customers.
  • Communicate to customers on new information related to products.
  • Promote to customers to increase or expand the usage of products.
  • Pass on sales leads and competitive activity / threats to PSS for further followup.
  • Participate in medical workshops / trade exhibition.
  • Conduct installation, testing and commissioning of products.
  • Conduct periodic and refresher postsales product training to operator/end users.
  • Conduct seminar and education programs to the customers.
  • Primary point of contact on technical related matters and collaborate closely with principal support and engineer or thirdparty technical service provider).
  • Ensure proper installation, testing and commissioning of equipment's.
  • Attend to customer's complaints promptly (including weekends and public holidays).
  • Provide Level 1 technical support and problem troubleshooting to customers.
  • Escalation of unresolved problems to Level 2 support at principal partners and follow up closely till open cases are completely resolved and close cases. Keep customers informed on progress of investigation.
  • Provide periodic software upgrade and plan preventive maintenance of equipment.
  • Make proposal for service contract to customers.
  • Maintain proper records of case reports and instruments.
  • Lead the initiative to engage with customers on FSN/FCA matters and work closely with QA manager.

Job Types:
Full-time, New-Grad

Salary:
RM2, RM3,500.00 per month

Benefits:

  • Health insurance

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Performance bonus


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