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Sales & Application Specialist - Medical Device
3 days ago
Work closely with the PSS on customer development and customer retention by delivering the highest level of customer satisfaction.
- Provide demonstration of usage of products to the customers / potential customers.
- Communicate to customers on new information related to products.
- Promote to customers to increase or expand the usage of products.
- Pass on sales leads and competitive activity / threats to PSS for further follow-up.
- Participate in medical workshops / trade exhibition.
- Conduct installation, testing and commissioning of products.
- Conduct periodic and refresher post-sales product training to operator/end users.
- Conduct seminar and education programs to the customers.
- Primary point of contact on technical related matters and collaborate closely with principal support and engineer or third-party technical service provider).
- Ensure proper installation, testing and commissioning of equipment’s.
- Attend to customer’s complaints promptly (including weekends and public holidays).
- Provide Level 1 technical support and problem troubleshooting to customers.
- Escalation of unresolved problems to Level 2 support at principal partners and follow up closely till open cases are completely resolved and close cases. Keep customers informed on progress of investigation.
- Provide periodic software upgrade and plan preventive maintenance of equipment.
- Make proposal for service contract to customers.
- Maintain proper records of case reports and instruments.
- Lead the initiative to engage with customers on FSN/FCA matters and work closely with QA manager.
**Job Types**: Full-time, New-Grad
**Salary**: RM2,800.00 - RM3,500.00 per month
**Benefits**:
- Health insurance
Schedule:
- Monday to Friday
Supplemental pay types:
- Performance bonus
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