Jlpt N1/n2 Customer Service Specialist

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia MEXC Global Full time
Competitive salary + bonuses

  • Friendly team & Career growth
  • Various benefits and support from the company

Job Responsibilities:

  • Responsible for receiving inquiries from users through online customer service tools and answering users' concerns;
  • Timely feedback on the problems existing in the process, collect and sort out problems;
  • Strong business sensitivity, able to grasp essential business concepts after receiving training. Financial knowledge and experience are preferred;
  • Brainstorm obstacles in user experience, dig out user needs, and promote problemsolving and process optimization;
  • Able to adapt to shift work. / Able to adapt to long night shift work.

Job Requirements:

  • Good logical thinking ability, able to judge the real needs of users;
  • With JLPT N1/N2 and to deal with customer from who are speaking Mandarin and Japanese
  • Enthusiastic about customer service, responsible for customer experience, and able to provide comprehensive problem solutions;
  • Effectively adjust communication methods and styles according to different objects;
  • Have selfmanagement skills and be able to work independently in a fastpaced environment that is constantly changing;

Benefits:

  • Additional leave
  • Flexible schedule
  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development

Schedule:

  • Afternoon shift
  • Day shift
  • Night shift
  • Rotational shift

Salary:
RM8, RM15,000.00 per month

Benefits:

  • Additional leave
  • Flexible schedule
  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development

Schedule:

  • Afternoon shift
  • Day shift
  • Night shift
  • Rotational shift

Supplemental pay types:

  • Performance bonus

Experience:

  • Customer service: 2 years (required)

Language:

  • Japanese (required)
  • Mandarin (required)

Ability to Commute:

  • Kuala Lumpur (required)


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