Sales Support Executive

2 weeks ago

Subang Jaya, Selangor, Malaysia Electrical Components Sdn Bhd Full time

Sales Support Executive (Export Market)

What do we do in ELCO?

  • We are the only local manufacturing company that produces Power Capacitors and Lighting Capacitors.
  • If you see the TNB panels, the components (Power Capacitor) are our product. Or if you are using the North-South Highway, the street lights on the highway will also contain our lighting capacitors
  • Besides our core business manufacturing capacitors, we are also very involved in power quality efficiency ensuring we support sustainability of Mother Earth.

Who we are looking for in ELCO?

  • Someone who is proactive, good in interpersonal communication skills, meticulous, resilience, customer relationship management, time management, organization skills, analytical and multitasking skills.

What do we want you to do in ELCO?


The purpose of this role is to support the sales function for customers located in Southeast Asia, and certain countries in Europe, Middle East and Australia with minimum supervision.


  • To provides assistance and support to the sales team by responding to customer inquiries, processing orders, and maintaining sales databases.
  • To administer the incoming orders from sales teams by performing the following:
  • Check product prices, discounts or product requirements;
  • Check stock availability or production schedule;
  • Discuss with production department on possible delivery dates.
  • Maintain systematic filling system, safe keeping of important documents and ensure confidentiality.
  • Coordinate, manage and track shipments, ensuring timely delivery and adherence to customer requirements (i.e. the issuance of Certificate of Origin).
  • Liaise with freight forwarder for shipment arrangement and negotiate freight rates.
  • To coordinate with Production team and to get involve in Production Planning.
  • Maintain a watchful eye on collections, reporting any overdue accounts.
  • To conduct Annual Customer Satisfaction Survey & analyse customer response and feedbacks.
  • Generates weekly sales reports for management.
  • Be expected to travel overseas for expos when required, handle & coordinate with marketing materials and enthusiast with meeting people at the expos.
  • Coordinate with R&D department for new product specifications.
  • Liaise with supplier for trading items stock lead time & price checking.
  • Ability to work with crossdepartment functions (e.g. Sales, Production, R&D, Procurement & etc)
  • Be flexible on other task arrangements as assigned by superior or management at any time.

What do you need to have to apply?

  • A Bachelor Degree in Business Management / Marketing / Business Administration / International Business or related field.
  • With at least 3 years of experience in manufacturing & export (logistics) market background.
  • Proficiency in Microsoft Office Documents (Word, Excel, PowerPoint), with ERP Infor Syteline experience an addedadvantage.
  • With experience in liaising & arranging with the banks on documentation related to the trade (i.e. Letters of Credit & etc), would be an added advantage.
  • Proficient in spoken & written in English and Bahasa Melayu, with good command of Mandarin is an added advantage.
  • Customer oriented. Willing to provide good service and commit to internal & external customer, multitasking & set priority.
  • Selfdirected, proactive, good analytical, independent and resourceful, with a salesdriven mindset and able to work with minimum supervision.
  • An adventurous spirit ready to explore new challenges.
  • A good team player with good communication skills.

What will you get if you are working with us

  • Salary : Consistently at the end of every month and in full even during the MCO.
  • Leaves join us to know more
  • Insurance coverage : Group and/or Personal and Personal Accident.
  • Unlimited career path. You are your own limit. We even have some young HODs of late 20s or early 30s supervising staff older than them seniority is not important here.
  • Bosses that understand you and only interested in you wanting to build a career here.
  • Free parking at least now unless MBSJ decided to charge
  • Training everyone in our Company needs to attend training at least once a year. However, many HODs are also line trainers and we do learn a lot crossdepartment.
  • Participate in decision making because the company is still growing and changing, everyone's opinions matter (if it is sound, of course). We have implemented changes based on even an operator's suggestion in the production floor.
  • Work hour from Monday to Friday, 8am to 5.30pm and we follow Selangor's calendar for Public Holiday.

Why should you want to join us

  • We are growing domestically and regionally and we want to recruit the bright you () to be part of our growth.
  • We have many interesting people here from all walks of life: tik tockers, morning people, night owl, singers, gamers, party goers, single, happy, we do have some introverts, many extroverts, some shy people, some not so

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