Honda Customer Relation Executive

2 weeks ago


Subang Jaya, Selangor, Malaysia TENAGA SETIA RESOURCES SDN. BHD. Full time
a) Conduct Service Reminder to customer through SMS and phone call to ensure consistent service intakes of dealership.
b) Coordinate and record customer's appointment booking and plot the capacity planning to ensure smooth flow of operations in Service Department.
c) Conduct Post Service Follow Up with customers to measure customer satisfaction for improvement activities.
d) Handle customer's concern (Voice of Customer), analyze root cause and propose improvement activities.
e) Ensure all customers' voice is promptly reported to the Management.

f) Liaise and communicate with dealer internal staff/management to ensure prompt and effective reply of Dealer Service Level Agreement (DSLA) through Customer Relation Management System.

g) Ensure customer database is updated in timely manner and protected at all times through constant monitoring.
h) To ensure compliance to customer data utilization by Dealer Management and Honda.
i) Continuously strive to develop and maintain good rapport with customer towards achieving high customer satisfaction.
j) Conduct invitation, record customer's appointment and coordinate parts ordering for Product Update (PUD).
k) Perform any other duties as may be specified by the Company from time to time.

Requirement:

a) Minimum SPM/Certification/Diploma in any field of study.
c) Cheerful and smiley face always.
d) Good communication and interpersonal skills.
e)

Language required:
English & Bahasa Malaysia.

Benefits:

a) Annual Bonus
b) Increment
c) Medical Benefits

Location:

Honda 4S (Tenaga Setia Resources Sdn. Bhd.)
10, Jalan 51/217, Section 51, 46050 Petaling Jaya, Selangor.

Salary:
RM1, RM2,500.00 per month

Benefits:

  • Additional leave
  • Opportunities for promotion

Schedule:

  • Fixed shift

Supplemental pay types:

  • Performance bonus

Application Question(s):

  • Do you have experience in automotive industry?
  • What is your current and expected salary?

  • Honda Sales Advisor

    2 weeks ago


    Subang Jaya, Selangor, Malaysia TENAGA SETIA RESOURCES SDN BHD Full time

    1. Sell NEW Honda cars to customers.Develop relationship with corporate clients and develop them into fleet customers.Strengthen customer relation and increase customer satisfaction to both potential and existing customer.Project the image of the Company and to employ customers retention management.Perform any other duties as may be specified by the Company...

  • Honda Sales Admin

    2 weeks ago


    Subang Jaya, Selangor, Malaysia TENAGA SETIA RESOURCES SDN BHD Full time

    1. Responsible for daily administrative tasks.Maintain all records and documentation in compliance with company policy.General administrative duties of the Sales and Insurance department.Assist in processing customer's orders and preparing registration documents of new cars.To issue cover notes for all new car registrations and renewal insurances.To attend...


  • Subang Jaya, Selangor, Malaysia TIME's group Full time

    Market Research & Analysis (Marketing & Communications) Full time Add expected salary to your profile for insights Preparation and ensuring accurate & timely submission of sales & production data to MAA for compilation. Preparation of data received from MAA and ensuring accurate & timely dissemination of market report & making presentation. Consistent...


  • Subang Jaya, Selangor, Malaysia Aiman Motor Sdn Bhd Full time

    Position: Customer Relations Assistant (CRA)Location:Aiman Motor PJ (Proton dealership)Responsibilities: CRA will assist and report directly to Service Manager on daily operation matters CRA will assist and report (dotted line reporting) to Proton i/Care department for respect of process and procedures on customer complaint handling CRA shall establish and...


  • Subang Jaya, Selangor, Malaysia Talreso Consultancy & Advisory Sdn. Bhd. Full time

    Job Descriptions Expanding the customer base by upselling and crossselling banking products and services. Educating customers around products and alternative digital banking platforms.Requirements: SPM, Diploma /Bachelor's Degree in equivalent course. Ex Cabin Crews, Service Industry and Public Relation background are highly encouraged to apply. Minimum 6...


  • Subang Jaya, Selangor, Malaysia AmOne Auto Sdn Bhd Full time

    Schedule appointment for service department and Handling customers, regular follow-ups of the customers. Conduct Service Reminder to customer through SMS and phone call to ensure consistent service intakes of dealership. Ensure the customer database is updated in a timely manner and always protected through constant monitoring. To complete CSI monthly report...


  • Subang Jaya, Selangor, Malaysia Human Capital Connection Sdn Bhd Full time

    BE PART OF HCK PROPERTIESHCK Capital Group has grown into one of the country's most prominent property developers with its niche concepts involving education, smart and green city elements, showcasing its ability to do the right thing and do things right, and differently.Within a short period of time, HCK as a listed entity has joined the league of billion...


  • Subang Jaya, Selangor, Malaysia Tan Chong Group Full time

    Manage temporary unit request from customer whose car in workshop more than 48 hours Preparation of the car, uploading photos and do car allocation in the CRM system Weekly preparation on the temp car status Assist on all the marketing expenses and administration including preparation of PO, invoice and check the cheque/payment status with Finance...


  • Subang Jaya, Selangor, Malaysia Tan Chong Group Full time

    Manage temporary unit request from customer whose car in workshop more than 48 hours Preparation of the car, uploading photos and do car allocation in the CRM system Weekly preparation on the temp car status Assist on all the marketing expenses and administration including preparation of PO, invoice and check the cheque/payment status with Finance...


  • Subang Jaya, Selangor, Malaysia Tan Chong Group Full time

    Manage temporary unit request from customer whose car in workshop more than 48 hours Preparation of the car, uploading photos and do car allocation in the CRM system Weekly preparation on the temp car status Assist on all the marketing expenses and administration including preparation of PO, invoice and check the cheque/payment status with Finance...


  • Subang Jaya, Selangor, Malaysia Assunta Hospital Full time

    _Job Purpose : -_Patient Relation Executive works with patients and their families to address concern or special needs that may arise during their course of treatment within the hospital setting.- Duties and Responsibilities : -_Overseeing the overall Patient Feedback Management through investigation & resolution.Collect data about patient care issues,...


  • Subang Jaya, Selangor, Malaysia IKEA Full time

    Job ID: REF5001HDate posted: 26/03/2024Company descriptionThe IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand - and have an ambitious...


  • Subang Jaya, Selangor, Malaysia Peugeot Petaling Jaya Full time

    Customer Relations Officer (CRO)To perform general administration, handling customers, and data entry duties.(E.g. answering calls, photocopy, mailing, filing, and data entry)Responsibilities: Answer incoming phone calls and update information Collect payment from customers Maintain a systematic filing system To provide administratively support (data entry)...

  • Admin - Warranty Dept

    2 weeks ago


    Subang Jaya, Selangor, Malaysia USJ Car Express Sdn Bhd Full time

    We are Honda's authorized 4S dealer located in USJ, Subang Jaya and seek a dedicated, passionate Admin staff to join our Warranty team.As a Warranty Admin, you will be required to:Assist Service Advisors and Customer Relations with warranty judgement using knowledge of Warranty Policies and Technical Diagnosis Take photographs, video of warranty issues and...


  • Subang Jaya, Selangor, Malaysia Ninja Van Full time

    Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000...


  • Subang Jaya, Selangor, Malaysia AP SLENSA SDN BHD Full time

    Job descriptionService Customer: Interact with customers in a professional and courteous manner to understand their requirements. Address customer inquiries and concerns promptly and effectively. Ensure customer satisfaction by providing highquality service and support.Analyze Customer Profile: Conduct thorough analysis of customer profiles, including their...


  • Subang Jaya, Selangor, Malaysia Tan Chong Group Full time

    Oversee and manage areas in relation to:Support customer satisfaction goals, management of customer complaints and coordination on issues raised by customers Service reminders and appointment management ensure that customers are notified on their service appointments and turn up for their appointments Management of temporary cars and coordination with...


  • Subang Jaya, Selangor, Malaysia ED'Therapy Full time

    Handle incoming walk-in and online customers, phone calls, appointments and messages (existing customer). Maintaining student/teacher's schedule. Attend to customers both walkin and appointments at HQ. Engage and establish rapport with customers during waiting time. Keep records of customer interactions, process customer accounts and file documents....


  • Subang Jaya, Selangor, Malaysia AmOne Auto Sdn Bhd Full time

    Schedule appointment for service department and Handling customers, regular follow-ups of the customers. Conduct Service Reminder to customer through SMS and phone call to ensure consistent service intakes of dealership. Ensure the customer database is updated in a timely manner and always protected through constant monitoring. To complete CSI monthly report...


  • Subang Jaya, Selangor, Malaysia Ikano-Retail Full time

    Company DescriptionThe IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand - and have an ambitious expansion plan to bring a little bit of...