Outbound Tour Executive
1 week ago
Working Days & Hours:
- Working Hours: From 08:30 am to 05:30 pm
- Work Days: Monday to Friday &Weekend (08:30 am to 12:30 pm) included
Job Benefits:
- Competitive basic salary.
- Incentive based on sales target.
- Overseas tour leading allowance.
- Opportunities for ongoing training and professional development.
- Enjoy discounts on our overseas tour packages.
- Medical checkup and medical claim.
- EPF & Socso contribution, annual leave, and sick leave.
Tasks and Responsibilities:
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Tour Planning: Develop comprehensive itineraries for domestic and international tours, considering factors such as destinations, accommodations, transportation, and activities.
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Client Communication: Interact with clients to understand their preferences, provide tour details, and address any inquiries or concerns promptly.
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Vendor Coordination: Collaborate with hotels, transportation providers, and other vendors to secure bookings, negotiate contracts, and ensure all services meet high-quality standards.
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Logistics Management: Oversee all logístical aspects of tours, including transportation arrangements, accommodation bookings, and activity scheduling.
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Customer Service: Provide exceptional customer service before, during, and after tours to ensure customer satisfaction and address any issues that may arise.
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Budget Management: Work within budget constraints while maximizing the value and quality of tour services.
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Documentation and Reporting: Maintain accurate records of all tour-related information, expenses, and client details. Generate reports as needed.
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Emergency Response: Handle unforeseen issues or emergencies during tours and implement contingency plans to ensure the safety and well-being of clients.
Qualifications and Experience:
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Educational Background: Diploma or Bachelor's degree in Hospitality, Tourism Management, or a related field is preferred.
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Experience: Fresh graduates are welcome.
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Language: Fluent speaking and writing in Mandarin are mandatory.
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Computer Proficiency: Competency in Microsoft Office Suite, and other relevant tools.
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