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Technical Support Manager

3 months ago

Klang, Selangor, Malaysia JAC Malaysia Full time

Contract type:

  • Permanent
  • Location:
  • Selangor
  • Specialisation:
  • Engineering & Manufacturing
  • Reference:
  • PR/ Contact details:
  • Stephanie Yen
  • Job published:
  • January 22, :53
    About The Client
Our client was founded in 1873, is based in Stockholm, Sweden. Their products help customers achieve sustainable productivity in various markets, including manufacturing and process industries, construction, oil and gas, power, general engineering, automotive and assembly, and much more

  • Our client in Malaysia handles the sales and service of industrial gas and air compressors, dryers and filters, compressor parts and service, and vacuum pumps; construction and demolition tools including mobile compressors, pumps, light towers and generators and handheld tools; industrial electric, pneumatic, cordless transducerised assembly tools, with an extensive range of pneumatic grinders, sanders, drills, chipping hammers, riveting systems, and rental solutions.
  • To give optimum support to their customers in Malaysia, their Head Office and Customer Centre is based in Kota Kemuning, Shah Alam, Selangor. They have branches in Penang and Johor to support their customers in the Northern and Southern Regions. Furthermore, they partner with distributors in East Malaysia and various other territories to ensure that all our customers are supported efficiently.
  • The mission is to contribute to the sustainable profitable growth of Specialty Rental in South-East Asia, by creating ultimate customer experience and satisfaction.
You will develop and execute plans with the local team in the following focused areas:

  • Uptime Excellence
  • Customer Experience Excellence
  • Operations excellence
  • Digital tools (360degree views on service operations)
  • Competence development operations team

Job Requirements

  • Bachelor's Degree in Mechanical, Electrical Electronic, Mechatronic Engineering
  • Sound knowledge of ASR products and associated products
  • Strong background and experience with engines, electronic engines, compressor modules and controls.
  • Analytical mindset and good problemsolving skills.
  • Embracing challenges in multicultural environment with strong focus on continual improvement is required
  • You have a structured, independent way of working and a quick grasp
  • Great interpersonal skills.
  • Excellent written and verbal communication skills.
  • Ability to work in a fastpaced environment.
  • Curious about digitalization and innovative processes using