Front Office Sales Agent

2 weeks ago


Subang Jaya, Selangor, Malaysia Conduent Business Services Malaysia Full time
Follows schedules set by the business; IEX, attendance, adherence, etc.

  • Upselling and cross selling
  • Sales Skills including positioning products to meet customer's need.
  • Focus on building value to position product
  • Ask appropriate openended / Probing questions
  • Strong closing when asking for the sale and skillful use of assumptive sales techniques.
  • Ability to identify potential sale/revenue.
  • Rebuttal objections
  • Strive to overcome objections/hesitation in Sales Calls and Attempt to close the sale (3 attempts for Direct Guest Sales Calls) including to create a lead if needed.
  • Assist Guests and /or Travel Partners in providing reservation pricing and availability, aiming to close the sale for the inquired cruise dates and ships.
  • Addresses issues, inquiries and complaints providing an update and/or resolution by phone (striving for a onecall resolution)
  • Review exceptions to policy with resolution which makes good business sense, are within established guidelines and in line with our business practices;
    must have prior approval by Supervisor/SME:
  • Handles special occassions, Royal Gifts, dietary needs, adding OBC, etc.
  • Processes and enters all dining requests
  • Finalizes and processes amenities in Legasuite, AS400, Siebel IDS and any other required system(s).
  • Performs other duties as required.

Job Types:
Full-time, Fresh graduate

Salary:
RM3, RM3,700.00 per month

Benefits:

  • Dental insurance
  • Health insurance

Schedule:

  • Afternoon shift
  • Day shift
  • Early shift
  • Evening shift
  • Night shift

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