Intern - Customer Service

1 week ago


Sempang Sentul, Melaka, Malaysia YTL Communications Sdn Bhd Full time

Assignment Summary

  • Ability to answer customers' calls and respond to any types of customer's interaction channels in a professional manner, using the techniques in our training.
  • Ability to search for information related to any given task using our online knowledge base system and providing our customers' with accurate product information.
  • Passionate to serve our customers with great service and keeping them happy, to ensure all customers' interactions are updated via our Customer Relationship Management system so that all service request is promptly responded within SLA.
  • To ensure that all actions taken when handling customer's enquiry and complaints, are in compliance with the company's Standard Operating Procedures and Policies, and to escalate to Team Leaders for advice in exceptional cases.
  • Ability to complete all assigned tasks in a timely manner and to achieve individual and team KPI targets.
  • Ability to adapt to changes, new assignments or other duties related to customer service; given at any point of time by Team Leaders and Managers.
  • Positive working attitude, pleasant personality and a heart for our customers.

Job Requirements

  • Customer oriented and strong interpersonal skills
  • Detail oriented, process driven thinker with relentless follow through
  • Proficient in English and Bahasa
  • Trustworthy
  • Able to work on shift /retail hour
  • Willing to work on weekends and Public Holiday

Skills Required:

  • Technology savvy
  • Good team player
  • Basic knowledge in using a computer and smart phone
  • Problem solving

Job Type:
Internship

Salary:
From RM1,000.00 per month

Benefits:

  • Free parking

Schedule:

  • Rotational shift
Expected Start Date: 04/01/2024

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