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Customer Relationship Management Specialist
2 weeks ago
Role:
Any Other
Timings:
Flexible (Permanent)
Industry:
BPO / ITES
Process:
Voice
Functional Area:
Any Other
Work Mode:
Work from office
Key Skills:
Administrative Korean Japenese Korean Language bachelors degree Taiwanese
- Are you a highly skilled and experienced customer service professional with International Banking Experience? Do you possess excellent communication and problemsolving skills? If so, we have an exciting opportunity for you
Job Requirements:
- Prior International Banking Experience is required
- Bachelor's Degree in any relevant field
- Possession of a Valid Passport and willingness to relocate as needed
Shift Schedule:
- Day shift currently, with the possibility of future rotational shifts
Job Responsibilities:
- Provide exceptional customer service to clients, addressing their inquiries and concerns promptly and professionally.
- Handle and resolve customer complaints effectively, ensuring a positive resolution for all parties involved.
- Utilize product knowledge and company guidelines to assist customers in a friendly and courteous manner.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with crossfunctional teams to achieve organizational goals and objectives.
- Stay updated on industry trends and changes to improve customer service skills and knowledge.
Skills and Qualifications:
- Proven experience in International Banking or a related field is essential.
- Excellent verbal and written communication skills in English.
- Strong problemsolving abilities with a customercentric approach.
- Ability to work well in a fastpaced and dynamic environment.
- Demonstrated interpersonal skills and ability to work effectively in a team.
How to Apply:
If you meet the above qualifications and are excited about this opportunity, please send your updated resume.
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