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Content Review/moderator
2 weeks ago
1 Year Contract for Local Malaysian - Salary up to RM 8000
2 Years Contract for Native Speakers - Salary up to RM 10 000
Working hours: 24x7 Shifts
Location:
Bangsar South
Role Details:
- Review, classify and/or remove content according to client guidelines, using specific tools and channels
- Understand and remain updated on changing client policies and guidelines
- Investigate, resolve, and relay complex content issues to the broader Trust and Safety team
- Serve as an advocate for the user community
- Participate in process improvement initiatives that improve quality and efficiency of work
- Participate in continuous training programs and workgroup discussions for optimal development in the role
- Engage in conversation around socially sensitive topics with the purpose of keeping our communities safe
Basic Qualifications/Skills Needed:
- Degree in any tertiary education or higher education
- Strong coping, emotional resilience, and stressmanagement skills
- Excellent comprehension, communication, in both English and Japanese/Korean language skills
- Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies
- Strong attention to detail
- Comfort synthesizing and analyzing information from multiple streams
- Strong critical thinking and decisionmaking skills
- Deep familiarity and passion for the internet, internet platforms, and internet culture
- High affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported
- Ability to work well individually and as part of a team
- Flexibility in meeting changing business needs in a fastpaced environment
- Commitment to quality, efficiency, and effectiveness
Job Type:
Contract
Contract length: 12 months
Pay:
RM6, RM10,000.00 per month
Schedule:
- Monday to Friday
- Rotational shift
Application Question(s):
- Able to work fully on site in 24x7 shifts?
Language:
- N2/N1 Japanese (required)
- Korean (required)
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