Inside Presales Technical Consultant, India Market
3 weeks ago
Apply locations: Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia
Time type: Full-time
Posted on: Posted 4 Days Ago
Job requisition ID: Inside Presales Technical Consultant, India Market (Hindi Speaking, No Prior Experience Welcome)
Description:
About the Role:
As an Inside Presales Technical Consultant focusing on the India Market and proficient in Hindi, you will offer technical presales support for HP's Commercial portfolio of Personal Systems products, services, and solutions. Join a team that supports multiple languages globally, fostering a diverse and collaborative work atmosphere.
Key Highlights:
- The role involves continuous face-to-face, hands-on, and virtual training sessions on cutting-edge technologies, HP's leading products, and solutions, both locally and internationally.
- The ideal candidate should have a genuine passion for technology alongside a high level of proficiency in Hindi. English fluency is necessary for internal communication, team meetings, and training, while proficiency in another language is a significant advantage.
Mission of the Inside Presales Technical Consultant (TC):
Our mission is to provide technical guidance through various communication channels to support sales opportunities. We assist the End-User sales and Channel teams in navigating Personal Systems products, solutions, and services, ensuring successful business outcomes and an exceptional total customer experience (TCE).
Responsibilities:
- Offer technical recommendations, direction, and guidance on HP Personal Systems offerings.
- Respond to and track technical queries from internal or external sources.
- Promote the advantages of HP's Personal Systems products and solutions.
- Support sales representatives in addressing customers' requests (RFI, RFP, RFQ).
- Provide in-depth technical understanding of HP's offerings to assist sales opportunities.
- Support the status of technical and environmental regulations.
- Conduct training sessions for other departments on Personal Systems products and solutions.
- Manage technical escalations and provide proactive technical updates to the sales community.
- Collaborate with various technical resources within the Presales organization or Worldwide Divisional resources to maintain high service quality and customer experience.
- Ensure a competitive and appropriate level of technical and professional competence.
Individuals who excel in this role at HP typically possess:
- Advanced proficiency in spoken and written English and a good command of Hindi to manage the Indian Market.
- Proficiency in a second language is advantageous.
- Bachelor's degree or equivalent experience in a technical/engineering field or computer science.
- Interest in computer technologies, hardware, operating systems, software, and networking technologies.
- Strong analytical, organizational, and team skills with troubleshooting and problem-solving abilities.
- Self-motivated with the ability to work with minimal tactical direction.
- Demonstrated motivation for continuous learning and knowledge acquisition.
- No prior experience is embraced.
Career Path:
The Inside TC role offers a starting point in the Presales TC community, with opportunities for advancement within the team or country. Progression may lead to roles such as Senior Inside TC, Team Lead, Supervisor, or even Senior Country Field TC within the WW TC community. Transitions to other departments like Technical Marketing, Product Management, or IT within the company are also feasible.
Sustainable impact is HP's commitment to enriching the planet, its people, and communities. This principle guides our mission of creating technology that enhances life worldwide.
Job: Services
Schedule: Full-time
Shift: No Shift premium (Malaysia)
Travel:
Relocation:
Equal Opportunity Employer (EEO):
HP, Inc. ensures equal employment opportunities for all employees and prospective employees, irrespective of race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or veteran status, among other characteristics protected by law.
If you need more details about HP's EEO Policy, please refer to our Equal Employment Opportunity principles.
You're inspired to drive positive change. We're eager to welcome individuals like you who share our passion.
HP upholds diversity and inclusion as core elements of our business strategy. Join us in setting new standards for diversity and inclusion where talent is the ultimate criterion.
If you encounter any issues with this page or your application process, feel free to get in touch for assistance.
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