Credit Control Analyst

3 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia Marsh Full time

Credit Control Unit (CCU)

  • Monitor and manage accounts receivable, including reviewing invoices, tracking payments, and maintaining accurate records.
  • Assess creditworthiness and analyze risk for new and existing clients, establishing appropriate credit limits.
  • Collect overdue payments through proactive communication, negotiation, and, if necessary, engaging legal or collection agencies.

Marsh McLennan (MMC) is seeking candidates for the following position based in the Kuala Lumpur Shared Services Operations Office in Corporate Towers, Pavilion Damansara:


Credit Control Analyst

What can you expect?

  • Be a part of a regional operational shared service center
  • Interact diverse colleagues and stakeholders from various line of business within MMC

What is in it for you?

  • Career Development and Training Opportunities
  • Explore opportunities to work on regional and global projects
  • Conducive Smart Office work environment

We will count on you to:

  • Performing reconciliation of premiums, claims, commissions and fees, including tracking and resolving reconciliation discrepancies & monitoring status of queries with internal and external contacts.
  • Review and prepare insurer /customer statement reconciliation while following-up to clear un-identified/un-reconciled items
  • Track, monitor and resolving collection and payment specific queries while referring to the appropriate stakeholders (Finance, Ops, Brokers, Management) for query resolution.
  • Investigate, discuss and resolve customer accounts/ Insurers/ Reinsurers issues and attend to queries raised by Country Finance, Broker or Underwriters related to outstanding collections.
  • Preparing, distributing and/or presenting monthly or bi-monthly reports, including but not limited to DROs / Bad Debts reports including generating, reviewing and issuing account receivable and account payable statements.
  • Assisting Team Leader / Line Manager to provide recommendations tied to analysis and assessment of credit risk and other ad hoc tasks/assignments
  • Adhere to audit sampling guidelines / SOX and policies & procedures as per organization's standards and laid out SOPs
  • To ensure timely delivery based on the agreed standard and productivity in order to meet SLA and Metrics on Accuracy, Productivity and TAT per agreed standards with internal/external stakeholders to ensure the smooth and efficient deliveries

What you need to have:

  • A Degree holder in Accounting, Finance or related fields
  • Proficiency with Microsoft Office applications especially in Excel
  • Minimum of 2-3 years experience in Credit Control/ Credit Collections

What makes you stand out:

  • Experience supporting shared service operations
  • Previous working experience in Insurance / Reinsurance
  • Ability to systematically manage and retrieve data
  • Strong analytical skills and detail-oriented to comprehend and summarize appropriate information
  • Team player, able to work collaboratively with a wide variety of people with diverse viewpoints and background

Marsh McLennan (NYSE: MMC) is the world's leading professional services firm in the areas of risk, strategy and people. The Company's more than 85,000 colleagues advise clients in over 130 countries. With annual revenue of $23 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses. Marsh provides data-driven risk advisory services and insurance solutions to commercial and consumer clients. Guy Carpenter develops advanced risk, reinsurance and capital strategies that help clients grow profitably and pursue emerging opportunities. Mercer delivers advice and technology-driven solutions that help organizations redefine the world of work, reshape retirement and investment outcomes, and unlock health and well being for a changing workforce. Oliver Wyman serves as a critical strategic, economic and brand advisor to private sector and governmental clients. For more information, visit , or follow us on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.

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