Customer success specialist

3 weeks ago

Klang, Selangor, Malaysia Agensi Pekerjaan Ideal Reliance Sdn Bhd Full time
Customer Success Specialist (6 months contract)

Job details Here's how the job details align with yourprofile. Pay RM 2,500 - RM 2,900 a month Job type Contract Location Full job description Contract Duration: 6 months

Working Hour:
Monday - Friday, 8am - 5pm or 9am - 6pm

Offered Salary:
Up to RM 2,900 Responsibilities: Manage customer experience, relationship and satisfaction across the end-to-end journey of customers. Delivers end-to-end customer support, from contract and account set-up, through to order and payment.

Will be accountable for a certain customer portfolio to take ownership, drive accountability, and demonstrate and communicate improvements for customer journey.

Focus on some or all the accountabilities below, depending on the respective business size and complexity; Deal Management (accountable for Bid and Tender, Contract Management, Pricing, Master Data, Data Integrity Management, enforcing company's policy and contracts, Ensuring compliance).

Order to Cash (responsible for Order Management, Touchless Support and Set-up, Dispute Management, Credit Management, ensuring invoices are correct and paid on time, building strong relationships and creating partners (customers) for life, understand customer's issues and to drive resolution and improvements).

Sales Support (Manage existing customer portfolio of business, Manage customer relationship virtually, Analyst P&L reports and identify, manage areas of underperformance, Champion the SPANCOP sales process with a strategic mindset, Manage key sales process steps as agreed with respective business, Data-driven sales recommendation) Working proficiency in English

  • Strong Communication and Influencing skills
  • Previous experience in data Analytics & Insights and Digital environment
  • Demonstrated ability and commitment to build Customer Success
  • Knowledge of Customer Centric Design
  • A good understanding of Commercial & Economic Acumen and Value Chain methodology
  • The ability to lead and drive Continuous Values
  • Attention to details when dealing with Data Management and high focus on Compliance
  • Proven experience in Contract Management
  • Proven ability to maintain highly valuable and outcome-based relationships with a diverse customer account base Skills & Requirements: Graduates with Bachelor Degree in related field. Demonstrate strong Customer Language Proficiency and experience in managing Customer Relationship and Customer Success. Working proficiency in English. Strong Communication and Influencing skills. Previous experience in data Analytics & Insights and Digital environment. Demonstrated ability and commitment to build Customer Success. Knowledge of Customer Centric Design. A good understanding of Commercial & Economic Acumen and Value Chain methodology. Attention to details when dealing with Data Management and high focus on Compliance. Proven experience in Contract Management. Proven ability to maintain highly valuable and outcome-based relationships with a diverse customer account base. Open to fresh graduates.

Job Type:
Contract Contract length: 6 months

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