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Admin Cum Customer Service Assistant

4 months ago

Bandar Sri Damansara Kuala Lumpur Kuala Lumpur Malaysia CoalaKids Full time
To efficiently handle inbound and outbound customer call inquiries.
To provide fast and timely solutions to all customer related problems.
To ensure customer satisfaction by providing excellent Customer Services.
To be constantly guided by company's service standards.
Effectively manage large numbers of incoming calls.
Handle complaint, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
Keep records of customer interactions, process customer accounts and file documents.
Follow communication procedures, guidelines and policies

Fresh graduates are encouraged to apply.
Proficiency in Mandarin Speaking.
Previous working experience in customer service, or customer service related fields (i.e. Telemarketing, Billing, Customer Liaison etc) is an added advantage but not essentialPossess good telephone etiquette with a smiley voice.
Good communication and interpersonal skills.
Knowledge in handling basic computer (Microsoft Excel/Word etc).Ability to multi-task, prioritize and manage time effectivelySocial media savvy

Annual leave and sick leaveCommissionKWSP and SOCSOYearly Increments to upgrade your basic salary yearly & improve your lifestyle.
Career Progression opportunities - you maybe able to get promotion easily.