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Head of Retail

2 months ago

Malaysia Adecco Malaysia Full time

Key Responsibilities:

Strategic Planning:

Develop and implement comprehensive retail sales strategies aligned with company objectives.Analyze market trends, customer needs, and competitive landscape to identify growth opportunities.Set and monitor sales targets and key performance indicators (KPIs) to drive performance and achieve revenue goals.Team Leadership:Lead, mentor, and motivate a team of retail sales managers and staff to ensure high performance and professional development.Foster a culture of teamwork, accountability, and excellence within the sales teams.Oversee recruitment, training, and performance management processes for retail sales personnel.Store Openings:Oversee and manage the planning, execution, and successful launch of new store openings.Coordinate with project teams, construction, and store design teams to ensure timely and efficient store setups.Develop and execute opening strategies, including staffing, training, and promotional activities.Sales Operations:Manage day-to-day retail sales operations, including inventory management, store layouts, and customer service standards.Implement effective sales processes and tools to optimize efficiency and enhance the customer experience.Collaborate with marketing and merchandising teams to develop and execute promotional campaigns and product launches.Customer Experience:Ensure a high standard of customer service and satisfaction across all retail locations.Monitor and address customer feedback and complaints to improve service quality and loyalty.Develop initiatives to enhance the overall customer journey and drive repeat business.Financial Management:Prepare and manage the retail sales budget, ensuring cost control and profitability.Analyze sales data and financial reports to identify trends and make informed decisions.Implement measures to optimize revenue, reduce costs, and improve margins.Compliance and Standards:Ensure all retail operations comply with regulatory requirements and company policies.Maintain high standards of store presentation, cleanliness, and safety.Travel Requirements:Travel frequently to East Malaysia to oversee operations, manage store openings, and ensure alignment with company standards.Exhibit flexibility to adapt to varying schedules and travel requirements as needed.Collaboration:Work closely with senior management to align retail sales strategies with overall business goals.Collaborate with other departments, including supply chain, IT, and finance, to support retail operations and initiatives.Qualifications:Bachelor's degree in Business Administration, Marketing, Pharmacy, or a related field (Master's degree preferred).Minimum of 8-10 years of experience in retail sales management, with at least 5 years in a leadership role within the healthcare industry.Proven track record of driving sales growth, achieving revenue targets, and overseeing new store openings.Strong leadership and team management skills, with the ability to inspire and develop a high-performing team.Excellent communication, negotiation, and interpersonal skills.Deep understanding of healthcare operations, product knowledge, and industry regulations.Proficiency in sales analytics, CRM systems, and retail management software.Ability to thrive in a fast-paced, dynamic environment and adapt to changing market conditions.Willingness and ability to travel frequently to East Malaysia.How to Apply:

If you possess the required qualifications and are excited about the prospect of contributing to a dynamic and growing company, please submit your resume to

Our client is an equal opportunity employer. We encourage candidates from all backgrounds to apply.