Specialist, Business Development, Agency

3 weeks ago

Malaysia QBE Asia Full time

Primary Details

Time Type: Full time

Worker Type: Employee

To assist in the development and management of a profitable agency business portfolio within the Company's guideline and delegated authorities.

Primary Responsibilities

  1. Responsible for the strategy definition, strategy execution, agency servicing and business performance of channels i.e. Agencies – all classes.
  2. Enabling our channels i.e. Agencies to provide valuable service and continuously enhance customer relationship.
  3. Build customer loyalty aligned with our QBE value proposition.
  4. This role has P&L responsibility for the channel i.e. Agency, which includes all associated tasks and activities for strategy, growth, profitability, business planning, performance management, people management etc.
  5. Ensure compliance with Insurance Authority's regulations & requirements.
  6. Support best practice and continuous improvement in relation to training, compliance, and practice management in conjunction with internal stakeholders.
  7. Ensure all personal accreditation levels and compliance requirements are adhered to.
  8. Underwrite new business and renewals for selected product(s), providing quotes in a timely and professional manner in line with agreed service standards.
  9. Support the local compliance requirements.
  10. Establish and develop relationships and promote company image with key clients.
  11. Monitor client and market requirements and client feedback by conducting client calls / visits.
  12. Provide administrative support to the Distribution Team.
  13. Learn about new products and understand commission structures for each product in order to enhance the relationships with clients.
  14. Provide product expertise to intermediaries on the range of products offered.
  15. Monitor and review one's own performance against individual sales targets.
  16. Key Performance Indicator on Agents development and management - Increase distribution force, Adoption % of digital technology by agents, Agents engagement and performance management including motivate top agents and PIP poor agents, Working with internal stakeholders to maintain service and achieve high NPS.
  17. Key Performance Indicator on Growth & Profitability - GWP and New business % year-on-year growth, Working with underwriting team to achieve targeted NCOR % in Agents, Manage and improve Agents debtors and commission ratio.

Preferred Competencies/Skills

  1. Pro-active, self-motivated and a good team player.
  2. Customer-oriented with excellent interpersonal and presentation skills.
  3. Ability to deliver on agreed business targets.
  4. Proficient in MS Word, Excel and PowerPoint.

Preferred Education Specifics

  1. Tertiary graduate with professional qualifications in insurance or related disciplines.

Preferred Experience

  1. At least 7 years' relevant work experience in agency service and business development at supervisory level.

Preferred Knowledge

  1. Sound insurance product knowledge and underwriting skills.

QBE Cultural DNA

  1. Everything we do at QBE is underpinned by our DNA (which interlinks seven cultural elements) – because we know it's not just what we do that matters, it's how we do it that makes the difference. We expect all employees to role model and inspire the right behaviours that link to our cultural elements:
  2. We are customer-focused.
  3. We are technical experts.
  4. We are inclusive.
  5. We are fast-paced.
  6. We are courageous.
  7. We are accountable.
  8. We are a team.
  9. All employees are expected to adhere to QBE's Code of Ethics and Conduct and apply sound risk management practices.

US Only - Disclaimer

  1. To successfully perform this job, the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities.

Global Disclaimer

  1. The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employee's normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company, to each other and to our customers, suppliers, communities and governments. It provides clear guidance to help us to make good judgement calls.

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

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