Collections officer

4 days ago


Klang, Selangor, Malaysia Gxbank Full time

GX Bank Berhad - the Grab-led Digital Bank - is the FIRST digital bank in Malaysia, approved by BNM to commence operations.

We aim to leverage technology and innovation to serve the financial needs of the unserved and underserved individuals, and micro and small medium enterprises.

We are driven by our shared purpose and passion to bring positive transformation to the banking industry, starting with solutions that address the financial struggles of Malaysians and businesses.


Get to know the Role:
The Collections Officer is responsible for executing the Collections operations and strategies for Malaysia/Singapore consumer and SME portfolios.

Call and follow-up with customers to secure payment plans Review and execute appropriate Collections actions like legal, restructure and settlements to recover debt and minimise credit losses Partner with product teams and business units to coordinate Collection's activities across the bank Achieve the productivity standard set for the team and individual KPI Take on additional projects and tasks assigned by reporting manager The must haves: Have at least 2-years of collections experience Well versed in the bank products and processes Good understanding of technology in the digital banking space Possess strong written, communication and negotiation skills GX Bank Berhad (GXBank) is Malaysia's first digital bank that commenced operation on 1 September 2023.

With a workforce of more than 95% Malaysians from both the finance and technology sectors, the bank aims to disrupt the current banking industry with customised innovative solutions that empower Malaysians to be financially resilient and support their financial goals.

Powered by Grab, GXBank is a subsidiary of GXS Bank Pte.

Ltd., – the digital bank joint venture between Grab Holdings Limited and Singapore Telecommunications Limited (Singtel) – and a consortium of other Malaysian investors, including Kuok Group.

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